Expresspassport.com

I wish I could give zero stars. DO NOT TRUST THIS COMPANY AND DO NOT GIVE THEM YOUR MONEY. John Krebs is a fraud. Working with him, and his company, was potentially the most awful experience of my life. He is a fraud, liar, scam artist who has no idea what he is doing. He is a thief. We paid for 1-3 day urgent and not only did we not receive the passport in time, but he was of no help and completely, blatantly rude, disrespectful and to be quite frank horrifyingly abrasive when we kindly inquired as to the status of our 500 dollar purchase. During the process, I did all the work, communicating with the state department and fedex back and forth, all while informing the person who was supposed to be doing HIS JOB as to the status of my passport. He deserves to pay me back my money, and more. When we called their office, their lying secretary Sandy blatantly ignored our calls, sent us to hold and consistently hung up on us, for two hours straight. I can only assume this was at John's request because she was terribly embarrassed and quite obviously ashamed of her lack of pride when we then showed up at the office and all of their representatives were in fact...not busy. Doing nothing. Stealing money from innocent people. He then ignored all of our e-mails, I have all the proof, and then had the nerve to ask us for more money to ship my passport. Do not trust this company. They are liars and thieves, they have no respect for the human race, they are indecent and incompetent. more

I need to leave the country and realized that I could not travel by air with my passport card. I researched a lot before deciding to go with expresspassport.com and I am glad that I made a good choice. I got my passport fast and without any issues. I wish the prices for this service was a little cheaper but it looks like they all charge the same price. And honestly I can not complain as I would of paid a lot more to get my passport to travel to see a sick relative. more

I have used passport expediters before and had great experiences (but that was over 10 years ago!). Over two months ago, I sent my passport to Passport Express, and I honestly can say it was absolutely the WORST EXPERIENCE one could have. If I could give them zero stars I would. I am a frequent business traveler and as a result of Express Passport's negligence, I missed two important business trips. From the beginning, customer service was almost non-existent. I filled out the same form at least 2 - 3x – they were not sure which needed to be filed. Finally, it was submitted. After over a month, I was told that the State Dept issued a suspend letter and would need to go to a Passport Acceptance Center. I went to a Passport Acceptance Center (the US Post Office!), provided with the necessary documentation (original birth certificate) and drivers license. They signed off on the application and sent it in themselves! At the PAC they specifically told me they send in the application directly from there (not give it back to me to resubmit via expeditor as Express Passport instructed) Then ONE WEEK later, Voila! I had my new passport. During the entire process, customer support was literally non-existent. I had sent over 35 emails (I have the copies) and if five of them were answered, that was a lot. This left me to try their customer support line (while busy at work) which was answered by a live person only on a rare occasion, and when a person answered (Jacob, Melissa, etc.), half the time they were rude. Promises to follow up went unanswered until I was able to "catch" someone in the mood to answer the phone again. No calls had any meaningful effect or result. I did suggest a refund (or a partial one - as they did exert some effort, although ineffectual), as their service did not culminate in my receiving my passport, I experienced numerous delays, and finally obtained it myself. These emails went unanswered. STAY AWAY! more

No Refunds - for any reason! While they were closed in the evening, I filled in their form, and then went directly to their link to the State Dept. and filled that form out. Got the message back from the govt. that I would need to appear in PERSON at a passport agency, because my original passport was issued as a minor. Since we were going to have to appear personally anyway, and could have the govt. Passport Agency just expedite it as well, I immediately requested a refund via phone message and email. At this point, it was within an hour of placing my online order, and they were still closed and had done nothing but charge my Visa $149. They refuse to issue a refund (except for the shipping fee), even though they have provided no service or spent any time, other than charging my bank card? How can they logically justify still charging me? They're using the usual scam of "our disclaimer says no refunds." That is the refuge of scoundrels. No legitimate company uses that line any more, so if you see it, beware! I will be declining the bankcharge, and have kept copies of all my correspondence. more

One star only because ZERO wasn't an option. One stop at Better Business Bureau site reveals 24 complaints against Expresspassport.com in the past 3 years. Scamadvisor.com rates this company as "LOW TRUST RATING. SITE MAY NOT BE SAFE TO USE". Wish I'd checked those sites before dealing with this shameless company. more