I've been (well actually my two dogs) have been long time clients of Eva. I couldn't be happier with the service. Eva and her staff love my guys, and my guys are always ecstatic to see either Eva or her sister Sofia. But with the recent closing of a couple of Brookly kennels due to an outbreak of kennel cough, I wanted to make sure Eva was being discriminating in who they took for clients. Would they accept any dog without medical proof of vet visits and up to date shots?
So I called and acted like I was a new client. I said I was going away on business and needed to board my dog for a few days. The person who I spoke to politely asked if my dog had been given his shots, and if so, did I have the records to show them in person or by fax. I told them I had no such records, but I knew my dog was OK. Again, they were polite, but told me in no uncertain terms that there was no way they could take my dog without the vet records showing proof of vaccinations, and an in person visit to meet my dog and me beforehand. I pretended to sound angry and upset by their stubborness. In fact, I wanted to kiss the girl on the other end of the phone. I can't tell you how much better it makes me feel knowing that Eva's daycare won't take just any dog unless they can prove they're healthy. My dogs mean the world to me. I wouldn't take them anywhere else. Next time I see Eva, I'll tell her about my fake phone conversation. And then I'll be sure to thank her.
Pros: make sure your pet is healthy (and can prove it) before taking them
Cons: none so far
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