Enterprise Rent-A-Car

This is the best rental car place in Los Angeles. They are quick, friendly, and so easy to deal with. They really take all of the stress out of renting a car, and are 100 % accommodating. I will only rent a car from this particular place, in this location. I've rented with them 3 times so far. They are the best!! more

AVOID the bait and switch. Often they don't have the car you reserved and will try to get you to upgrade. Insist on the upgrade being free. Also, they will try to ""upsell"" you a bunch of stuff at incredibly ridiculous prices. Finally they will try to get you for alleged ""damages."" Their greed is illustrated by the $250 charge for a lost key. A couple years ago I lost a key for my Mercedes 560 SEL. I had to take the registration to the dealer, they faxed it to Houston, and my key was made and air shipped to me the next day. The cost was $75. So, Enterprise is either outrageously greedy or has the world's worst cost structure (I'm betting on the former). I've used them enough to accumulate 10 free days, but after my last experience I told them to dump the points since I will never use them again. You shouldn't either. If you do, insist on a clean car and check the brakes before you go far, and prepare to feed the guzzlers (they set the engines too rich usually, for reasons I can't figure). more

I've rented here twice. Both rentals went without a hitch, although the second time my van rental was an hour late because they were transporting a client home in it...they cleaned the exterior, but the interior windows were so dirty I had to clean them later myself. One other thing - if you just want the basic loss damage waiver, make sure they don't give you the enhanced LDW. I almost didn't catch it in the contract... more