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Emerald Automotive Group

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2190 Lost Nation Rd
Willoughby, OH 44094

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(440) 946-3505
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Emerald Automotive Group - Willoughby, OH
Emerald Automotive Group - Willoughby, OH
Reviews
( 44 )
( 12 )
( 3 )
( 2 )
( 4 )

Best

very friendly service.

Worst

I was charged for my purchase when all along I knew I prepaid for the service. I was promised a 15 buck refund, which has yet to post to my account. I was supposed to get a tire r...

You're personable and easy to talk to 10/17/2013

I'm pleased with the visit and work done. more

TRUST at a FAIR PRICE 10/12/2013

Trust at a fair price, excellent valve, work done in a timely manner. Workmanship you can depend on. more

Location - price- customer care, discounts... 10/12/2013

I was very satisfied with my appt. time and how fast they preformed my oil change and tire rotation. Very nice customer care ! more

Great honest service 10/9/2013

They give great service at a reasonable price and you don't feel like they are ripping you off. They are honest and explain things well. more

Friendly 10/8/2013

Friendly and fast Service. more

Will be back 10/7/2013

Very quick and accurate service more

Last Minute 10/3/2013

I dropped by without an appointment and they were able to get me in for an oil change. They were very nice and the cost was low. more

quick service for oil change. 9/18/2013

Was very happy by getting oil change quickly after having had service done on my other car. more

Pricing seems to be going up 9/18/2013

I have been coming to Brian for a couple years now and normally I'm satisfied but this time was pretty high for replacement of front breaks and rotors and a break fluid flush. I was charges 80$ of labor for a 25$ part. That really seems out of control unless the part to be replaced was inaccessible. I don't think I'll go back anytime soon and it's unfortunate because he is very close to home but I would rather travel a bit to get a more fair price. more

maintenance 9/12/2013

Minor maintenance (oil,filter,lube,tire rotation) Done quickly and efficiently at a fair price. more

It was just okay 9/3/2013

I was charged for my purchase when all along I knew I prepaid for the service. I was promised a 15 buck refund, which has yet to post to my account. I was supposed to get a tire rotation, but that did't happen. I was also told that I needed rotors, but when I got them replaced at another establishment my old ones were still in good condition. more

Great service! 8/30/2013

I took my vehicle in for an oil change. The service was fast, friendly and reasonably priced. Thanks Emerald! more

Fast & Courteous 8/30/2013

Fast and courteous service,very friendly and thorough.Already have recommended to several people.Thanks Brian. more


Problem solved 8/17/2013

Brian and staff finally were able to get my issue resolved. It took a couple of trips in but they were persistent and stayed on top of the problem more

Friendly, Thorough, Not So Fast 8/14/2013

There wasn't anything wrong with my visit, per se, but I think I'll stick with my regular mechanic from now on. more

close to home 8/14/2013

enjoyed the company and knowledge. more

Service 8/14/2013

Had oil change and was taken care of immediately. Good service. more

expensive 8/14/2013

Had a coupon for 169.99 per axle. Called and asked if it applied to my make and model and was told they didn't see why not. Took the car there.. Called and told I needed front and rear and the price would be over $560 and coupon didn't apply. Decided to do it anyway as they were bad. Asked to check front headlights too. Picked the car up and the price somehow escalated to over 630, and was told the lights were fine. Took the car home and checked the lights, only the lower fog lights worked, main headlights did not. more

good service 8/14/2013

friendly and professional work more
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Additional information
  • Hours: Monday - Thursday 8:00 AM - 6:00 PM; Friday 7:00 AM - 6:00 PM; Saturday 9:00 AM - 3:00 PM
  • Neighborhoods: Willoughby
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