I did a lot of shopping around for my new sewing machine/serger. I knew what price point I wanted to spend for both machines, but I needed to test a lot of machines in the process.\r
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Britney explained the benefits of the different machines (Bernina, Babylock, Juki), and I didn't feel pressured to buy at any point in time and I wasn't in any big rush to purchase. After a recent anniversary sale, I thought I would finally buy my machine on sale. The sale prices applied to the MSRP, not the standard price they offered. I was a bit disappointed that I thought the price would be lower, but we were able to reach a good price/package when I purchased both a machine and serger together.\r
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They do take care of their customers. They offer classes (on multiple days/times) for those who purchase machines from them. You do need to purchase materials from their store for the classes, but I figure material cost = cost of the project you would have had to pay anyways. The instruction/class is free. Out of all the stores I checked out, they had the biggest selection of classes/clubs.\r
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My new sewing machine broke in less than 24 hours of me opening the box, I think it was some weird fluke with the machine. I brought it in, waited for a couple of days for them to check it out. After I called them to check on the status of the machine, Britney said she would gladly exchange it for a new one. I didn't have to wait forever for the machine to be sent back to the manufacturer and a new one to arrive.\r
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I liked Eddie's Quilting Bee because they had multiple brands to try: Bernina, Babylock, and Juki. They do not carry Janome, so you would have to go to a different store to check out a Janome. I DO recommend buying from a local shop instead of online.\r
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In conclusion, shop around and check out prices for your machine. A lot of shops are negotiable with their prices (within reason). Do your research (I suggest reading reviews on the pattern review website, since they are reviews from people who sew). Buy from a local dealer where it's easy to drop off a machine for repairs.
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