Ed Tomko Chrysler

I strongly recommend that you do not purchase a vehicle from Ed Tomko in Avon Lake! more

I had a bad experience at Ed Tomko over the weekend. We just leased a new Grand Cherokee for my wife a few weeks ago. Ed Tomko was over priced so I ended up leasing through Brunswick Auto Mart, who had the best pricing and hand delivered the car to our house. I went in to Ed Tomko a few days ago because I needed a Jeep dealer that was close by to put on the front license plate. When I went to Service, the rude gentleman (Dave Tomko) immediately asked me over and over who was my salesperson before helping me out. Once I told him I leased the car through Brunswick, he looked annoyed and told me to go there and have them put in on. He would not spend a few minutes helping me out. I was waiting for him to start laughing, thinking he was joking, but he was serious. Brunswick was an hour away and Ed Tomko was 10 minutes from my house. I thought all Jeep dealers fix/repair any type of Jeep product. But Dave Tomko made it clear they only service cars that are bought or leased through Ed Tomko. Putting on a front license plate would have taken just a few minutes. He was obviously trying to be very difficult and could care less that I was there, even though the place was completely dead. He was short, very rude and extremely unprofessional. Now I know why it was a weekend and the place looked like a ghost town. I will never go back to Ed Tomko nor recommend my family or friends from ever going there as well. more

I wouldn't recommend purchasing any Chrysler product period, but if you've got your heart set on one, stay away from Ed Tomko Chrysler in Avon Lake, Ohio. While their service people are qualified and even cordial, the who I can only assume is the son of the owner (same last name) is an absolute louse. Apparently he was trained at the corporate customer service seminars because his idea of customer service is lecturing the owner and talking over the owner in mid sentence. This guy wouldn't know good customer service if it bit him in his worthless you know. Do yourself a favor, do your family a favor, stay away from this dealership. I can't stress this enough, if you want a Chrysler product, get it from somewhere else. Pros: Can't seem to squeak any out from this place Cons: Customer service is terrible more

This dealer has a very bad service dept.,They treat people like your stupid.Have a friend that purchased a jeep with a hemi and she was told it was good on gas. I wonder whose gas the salesman was talking about/ Maybe when he went to the john!!!!!!!!!!!!!!!!!!!! Cons: Many more

We recently purchased a vehicle from this dealership and were extremely disappointed in the service we received. We expressed a desire to speak with the Manager of the dealership concerning the situation, but he would not give us the time of day. This was very upsetting considering how much money we spent on our new vehicle. Do yourself a favor - if you plan to buy a new Jeep or Chrysler, do not use this dealership. People deserve better service, especially when spending this kind of money. Cons: Not a customer friendly dealership more