Economy Honda Superstore

My Husband and I just bought a car from here on Wednesday! Our salesperson was Carlos and he was so amazing! We got there later in the evening, but Carlos was so friendly with us. He took the time to answer all of our questions about the car we were looking at. He gave us time to talk things over before persuing anything. He wasn't a pushy salesman at all. He didn't try to get us to buy something we didn't want. And although he couldn't give us a better deal because they had just reduced the price that day he was honest about it upfront. My husband and I were not sure if we were going to be able to afford the monthly payments on the car we wanted, but Carlos tried to give us an estimate before running our credit. He showed us approximately what our payments would be for the length of the loan (he couldn't give us an exact amount until after he ran our credit) which was so helpful and we were able to make the best desicion for us based on that. We ended up getting approved for the loan and we went to talk to the finance man Paul. He was so friendly and thorough about the extra warrenties and services we could get on the vehicle and I felt he was very honest with us about what we needed. He tried to give us the best deal possible which meant a lot to us since we don't have a lot of extra money to spend. By the time my husband and I were done it was an hour and a half after closing and Carlos was still there to walk us out. And he didn't seem annoyed at all (which I know I would be in his situation). Overall the purchasing of this vehicle was a great experience if you decide to buy your next car here be sure to ask for Carlos because he is wonderful! My husband and I will definitely be back here. Now I just have to check out the service department! Hopefully they are just as good! more

This has been the most unsatisfactory experience i have EVER had in dealing with a car dealership. First, I bought the car then it had a flat tire before we ever left the lot. Had to leave it overnight and come back the next day. On our car there is a cover over the radio that closes and you press a button to open it. The door closes but it will not open. Our saleserson said "Oh don't let that be the dealbreaker. I promise you we will get this taken care of" He advised me that he would get the part ordered from Toyota, as the car was a used Toyota. After 3 months of calling him he FINALLY called Toyota and advised me to take the car in at my convenience and they would look at it to make sure they have the correct piece. Then he would call and give them the PO number. I took the car in a few weeks later and when toyota called to get the PO number, we were advised my salesperson no longer worked there and because it was not a written deal it would not be honored. I have never been more d more

I get my oil changed on my civic at their Express Center every time. It's cheaper than any other place out there, and they check my battery, top off the fluids, and run it through the car wash. It usually takes under an hour, and there are snacks and drinks, as well as wi-fi. They're honest too, and don't hit me up for services I don't need like other places. I like going there much better then waiting in a hot and smelly quick change place somewhere else! My roommate said she's going to start taking her non-honda over there as well, because they'll change the oil on other brands too. All around it is a good place to go. more

This Dealership is amazing, from the time I bought my car and every service since then they have blown me away with great service. I have always been treated fairly and with respect. They have always lived up to my personal expectations. I will never purchase my cars or service anywhere else as long as I live in Chattanooga. \r A++++ experience here. more

Where to begin. I bought an 08 Accord from here in 08. It was a "certified" Honda. My brakes went bad very quick after the service dept constantly telling me there was nothing wrong with it. When my husband took it they all the sudden figured out that the brakes were bad and replaced them free of charge only because I kept my paperwork from previous trips. However, the brakes went bad again and I had to pay this time. I decided to use another kind of brake and they have been fine since so the brakes from Honda have to be the problem. The most recent problem is that I took the car because it was leaking oil. I told them to fix the carpet on the side of the car along with my battery constantly going dead. I go to pick the car up because it wound up being the oil filter leaking and the carpet was not fixed and there was grease all over my seat and door. I told the service guy about it and he didn't offer even an apology and when I said something about them not fixing the carpet I got "wel more

I bought Lincoln Navigator for 35k plus. On third day I went back, as the SUV had horrible tobacco smell specially if you keep windows closed for some time. This was not very apparent on the first day when I purchased the vehicle. I waited for an hour only to be told to come back after couple of hours again. I went back and waited for an hour again to talk with the General Manager but nobody came to speak with me. The behavior of all the staff was very degrading. \r SO THEY ARE ALL VERY NICE AS LONG AS YOU HAVE NOT SIGNED THE PURCHASE. But after that forget it.\r I got additional service warranty but don't expect they will repair anything easily if I have to have some. more

I just bought a car @ Economy Honda and had a great time. My salesperson didn't pressure me and the sales manager actually acted as though I was important to him. I had such a good time. As a young woman, it was nice to feel as though I was taken seriously. I got a good deal and I love my Civic! more

I am new in town and I tired their service dept for the first time and I found them to be very helpful and friendly. My car was ready on time and under budgeted price. Will go back there next time for sure! more

It is too bad this dealership doesn't remember that the way to make money is to make your customers happy. I went in to trade in my car for another one, and specified that I wanted to finance through Honda Finance again. So, I thought that was exactly what they were doing. When the salesperson came back with the offer, they were requiring me to put down a down payment, minimum $500, when we hadn't even negotiated down the price of the car yet. They insisted. My best friend was there with me, and they did the same exact thing to her.\r \r So, I looked elsewhere. Just up the road at another Honda dealership, I received superior service, with no questions asked, no pressure to adhere to terms I was refusing. And, I found out that Economy had NEVER EVEN APPLIED for credit through Honda Finance. The new dealership did. And, I got approved, with no down payment. They didn't ask any questions, they didn't push anything, they just did what I told them to. And Economy has now lost a custo more

I went into the dealership, after being to several others looking for a new vehicle. The salesman came out quickly and went out of his way to help me with my purchase and the whole time i never felt pushed or rushed. He was patient in answering all my questions and made my buying experience wonderful. It was the best experience I have had purchasing a vehicle before in my life. I thought to myself , that it couldnt get better than this until I visited the Service Department. I pulled into the service drive and the service advisor greated me immediately. He was very curteous and helpful. He took my information and directed me to the waiting area. I own my own business, and had my laptop with me, so i thought i would take advantage of getting a little work done while I waited. To my surprise they had wireless internet in the waiting area and to beat it all they had drinks and snacks out for the customers as well. Everyone I encountered at Economy Honda was very nice and helpfull. \r I more

I wanted to ask a question by phone and the sales manager yelled at me so loud my coworkers could hear him thru the office. I was just asking a simple question I shoul;d have known better since they fried the computer in my sisters car . Then were rude to me once when i went to pick up a car and then once lied about a used car that was wrecked and now thi I wont be back WARNING If you want to be treated like a idiot go there.but i wont more

I first visited Economy Honda when shopping for a used Honda. Their used cars are all on a lot together and it was convenient to be greeted by a sales person in the lot and have them direct us to the type of car we were looking for. The lot was clean and all the cars were very well maintained. We were sent on a test drive without any problem and the salesman that helped us was very helpful, but not pushy. He actually offered some alternatives to buying a car from him! All in all we were very pleased with out trip to Economy Honday. more