Reading Tyaisha and Jenna's accounts, I had hoped that theirs were isolated bad experiences. Not so. This company does not operate in a transparent or an honest way and you should be very careful before trusting them with your goods or your move, especially if you are moving across states. In my case, the move was from MD to NYC and John, one of the seemingly more senior people there, repeatedly committed to me by phone to a next day delivery. We negotiated a price on that basis. After he sent me the estimate, I followed up with an email outlining the arrangement in detail, pick up on X date, delivery on Y date, estimate of Z with some room for flexibility regarding the weight, etc. Basically, everything that we had discussed over the phone that made me choose them over the dozen other companies that had contacted me to work on my move. He processed the deposit on my card after receiving this email, which no one ever responded to. I spoke with John several more times in the lead up to the move and he assured me of next day delivery each time. They came when they said they would and the driver informed that the move to NYC would likely take a couple of days. At this point I highlighted (with some degree of alarm) that this was not the arrangement and that the commitment was for next day delivery. I highlighted that (a) they had my bed, (b) my desk/dining table, and that (c) my family and I were driving up to NYC the next day to receive the delivery. I was assured that, if that was my arrangement with the dispatcher, then it should be fine, even though the papers I signed indicated no guaranteed date of delivery. Needless to say, the goods did not arrive as promised. The day of the expected delivery, John disappeared on ""vacation"" and everyone that I and my brother spoke with was rude, unhelpful, and uncommunicative about when my belongings would actually arrive. They finally did, a week later, and suffice it to say that the final cost was a 50% more than the estimate (i.e. they weren't flexible at all) and that part of my desk/dining table had been left at their headquarters in MD. Many aspects of this experience are troubling, but what is unacceptable as far as business practice is this: Had they told me before taking the deposit and picking up my property that they could not actually commit to next day delivery, and there were PLENTY of opportunities to do this, I would have planned everything differently and not exposed my family to a week long furniture-free ordeal in sweltering NYC. Instead, they strung me along until they had my goods and later my money in hand, and by then it was too late for me to make any adjustments. Moves are inherently stressful, and you want to avoid making them even more so by working with a group of dishonest and incompetent people like Econo Van Lines LLC in Rockville MD. Pay a bit more (you will anyway) and work with someone good.
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