His work was satisfactory, however when he explained his recom-mendations and if I had a question regarding his assessment, he would go on and on to tell me that he didn't install the system, etc. He continued making excuses or stating that this was what he is supposed to do, but that he didn't install or service the equipment prior to this visit. In other words, I felt that he was trying to insist that I make purchases that I didn't feel comfortable with.
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