Eco Clean Air Duct Cleaning

They just came in and cleaned out the dryer vent. They did a good job and the guy was really nice. more

They came when they said they would, and they were efficient with their work schedule. They didn't waste any time. The guy who did the work was personable and explained what he was doing and why. Everything went well and everything seems to work properly. more

This was my first time using them. The guys were all really nice. They took before and after pictures so I could see what a difference it made. more

Talking on the phone to the person was great, he was flexible and tried to work with my schedule. When the guy got here and did the work he left a mess everywhere, especially all around the ducts. It doesn't seem like it would be hard to clean up after the job. I am still getting a lot of debris coming out of vents too. The worker was nice enough but I don't think he did a good job. more

Eco Clean cleaned our chimney and left a terrible mess in our living room. The photos and information on their website led us to believe that cleanliness was something we could count on. Regardless of what we read on their website, cleanliness is something you should be able to expect from any service company. I even asked the employee if I needed to move anything away from the fireplace before he began: a cheerful, "Nope!" I was told the job would take about 90 minutes. He was finished in 30 minutes. Yikes. When he was finished, I noticed soot on our rug and asked, "Will this vacuum up?" He responded with a confident, "Oh, sure!" I was eight months pregnant and also taking care of my toddler, so I did not have time to argue, nor to notice the awful footprints of sooty mud he tracked in from outside all over my floors. Once he left and I noticed it all, I called immediately. The owner was nice and said right away that we would not be charged for the service and apologized. He said the snow that had fallen the night before made the otherwise outside job and inside job and he should have called to cancel instead of going ahead with the job. That does not concern me as the customer. His job as the professional was to do the job well. After we hung up and I began to clean, I realized the extent of the damage that was caused by the tracks and the soot. It took me 3-4 cleans to get up all of the footprints and mud. After 3-4 vacuums on the rug, the black soot still covered it. I also noticed a layer of soot that covered an 8-foot radius out from the fireplace. When my husband saw it and called later that night to talk to the owner again about the extent of the actual damage, the owner was less than helpful. I contacted him again and he agreed to pay for the cleaning of that area of the house. We should have demanded more. It has been more than 60 days and he has not yet paid despite many contacts. Call another company if you want a professional job. We still are not sure if we got a clean chimney after 30 minutes of work and a mess of a house. RESPONSE FROM EcoClean Air Duct Cleaning: Yes our tech did leave a foot print off the tarp we put down Katie was not charged the 150.00 for the chimney clean also we gave her another 50.00 They never told me that the check never came i asumed everything was fine a email or a phone call would of taken care of the missing check i have sent katie a check on the 1-29 as soon as we found out after she wrote the bbb and this site.Katie said they were satisfied with our response. I had no idea the check never arrive and have resolved the problem by sending her another one more

Our furnace was not working properly. Eco Clean Air Duct Cleaning had to come out three times to diagnose it and get to the issue. It was not a simple thing, so I'm not upset over it taking a long time. It was the condensate drain that was backing up and shutting it off, but that wasn't immediately figured out. more

This was my first time using Eco Clean Air Duct Cleaning, but I will definitely use them again in the future. I didn't even know that I had a wood burning stove downstairs, and the young man came in and showed me how to open it up and how to use it. He took his time telling me exactly how everything worked. He was very pleasant to be around. I felt very secure with him, knowing that my fire would now burn safely. more

I had Eco Clean do a chimney cleaning and inspection. They came in, gave me some tips, and did a really good and thorough inspection. They kind of explained their process as they went along which helped me understand it. more

I happen to know the guy who came in, and I knew he would do a good job. He did what was anticipated, and my expectations were met. They were considerate, and took the time to talk to you about what they were going to do. more

They were very responsive, and they were here on time more or less. The technician was extremely knowledgeable, friendly, and thorough and just went around doing his work. He completed everything and wrote up an evaluation then left. more

My wife and I hired Ecoclean to do our vents. Scott was very pleasant to work with, his crew showed up on time, and they worked extremely hard to ensure our entire house system was thoroughly cleaned and operating efficiently. I would highly recommend Ecoclean! more

I was moving into a home built in the 1940's and wanted the vents cleaned because who know whats in the vents after all that time. Well needless to say it was never cleaned and very filthy so the guys had to take a little longer to get it cleaned out. I'm sure the guys were not happy especially since it was so hot that day but they guys were very nice and professional! I was very appreciative of how the guys worked and how very personable they were. You know there are so many companies with such bad service, it is such a breathe of fresh air to have a company like Eco Clean who treats you so well! Their service is one of the best I have had! They are GREAT and would recommend them to everyone! Thank you to Eco Clean for employing such friendly and professional people!!!!!!! more

EcoClean did an amazing job cleaning my air ducts. The amount of dust in my home has been drastically reduced and my allergies are no longer as troublesome. I was able to see the difference in my air ducts through the before and after pictures. Every employee of EcoClean that I dealt with was very friendly and knowledgeable. I would definitely recommend this company to my family and friends. more

This house is 6 years old and had never had the ducts cleaned. The guys arrived on time, set up, did a great job, and the before and after pictures show it! more

I purchased a used home that had never had the ducts or furnace cleaned. I also fully remodeled it, so there was a lot of dust and debris in the duct work from construction. I shopped around and was told by EcoClean that I would get the ducts and vents cleaned with more care and time than other places...that they would spend 3-4 hours, while other places would only be there 1-2 hours. I decided to go with them, but I'm disappointed I did. I believe my ducts are free of any loose debris, but one of the reasons I really wanted the cleaning done was that one of the vents in particular seemed to have all kinds of gunk in it left from previous owners. It was stuck on the duct work, and I made the wrong assumption that Ecoclean would clean it. To me, clean means CLEAN...not "only what our vacuum and brushes can get." I assumed that their "eco" methods meant that they had eco-friendly solutions to help loosen stuck on items, while others would use chemicals. They don't have ANY solutions to use...only the vacuum and brush. The owner claimed that they have solutions if you want the ducts "washed," but the technician that was here said he'd never heard of them doing that and didn't have any solutions on the truck. Additionally, I had a re-usable filter on my furnace, which they also said they'd clean. The technician claimed to never have seen a re-usable filter, but said he'd "blow it out" and get clean what he could. He brought it back and it looked no better than when he took it out, saying that's all he could do. I called the company owner while the technician was here and asked about the vent and the filter, saying that I was confused that things aren't getting clean. His response was that "clean doesn't mean washing." What?!?! I get that they wouldn't "wash" the entire duct system, but when the vents have obvious debris right there where you look at them, I was shocked to hear that they wouldn't at least "clean" that. I shared this with him and he said, "you're just trying to get something more out of us," and then told me to give the phone to his tech, saying he'd clean the vent and the furnace filter. I appreciate that he did take care of it, but his attitude was anything but true customer service oriented. In addition, the technician leaned the cover to my furnace up against my wall to clean it, and when he left, I found two gouges in my wall which I will have to fill and re-paint, as well as streams of dirt drip marks where the dirt he was cleaning dripped onto and down my wall. He also did not remove his shoes indoors like the marketing videos claim they do, and it was wet and rainy outside that day. The technician acted polite to my face, but constantly muttered things under his breath as he walked away from me after I asked him questions or shared my concerns about the work. I'm extremely disappointed about the whole process. I believe that EcoClean is using "eco" as a marketing tactic. Any duct cleaner will refrain from using sanitizer after air blowing, brushing and vacuuming the ducts and it will be the same "eco" level of work. What I was looking for was a company who really cared about creating a healthy environment for me and my family, and wanted to truly clean my vents and ducts. I would not recommend this company again, and I would also know now the kinds of questions to ask of another company if I were to pay fees to clean ducts again. To me, customer service is important. You don't accuse a customer of "trying to get something" when they are simply asking why they aren't getting what they expected, and you should make good on promises made, particularly when you promise 3-4 hours and the things I was asking about kept the technician well under that time frame. Clarity should be laid out up front so as not to be in any way deceptive, yet as a customer, one should be sure to ask more questions too. RESPONSE FROM Eco clean Air Duct cleaning: Customer wanted us to use chemicals in the duct work .We dont she did the estimate over email and never talked to me. Our website never says we use chemicals. Customer wanted us to wash the duct work which we will do at a additional price.Mike did everything the customer asked him to do. There was one vent that had candy stuck in it and Mike scraped it out. We have no chance when a customer wont even talk to you on the phone Mike spent 4 hours at the home form 2 to 6 more

Eco clean Air Duct cleaning was easy to get a hold of and schedule with. For the first appointment I took the morning off work but they did not show up. I guess they had car trouble. They rescheduled and came on time for that appointment. They did the cleaning but left a huge mess that I had to clean up. There was a lot to clean up. In the process of cleaning they did some damage to my ducts. I noticed this a week or two later when I noticed my heat running constantly. In the crawl space my heating ducts were blown wide open and thus the heat was blowing into the crawl space. They did replace those to stop the leaking, free of charge. I was not reimbursed for the money lost on heating expenses. The dust in my home did not improve after the cleaning, either. RESPONSE FROM Eco clean Air Duct cleaning: Ducting was damaged from a screw driver left in flex duct before we arrived. EcoClean repaired the ducting at no charge to the customer and the customer was happy when we left. Our tech was in a accident and we did need to reschedule the customer only once more

I was promised by Eco Clean Air Duct Cleaning to get before and after pictures, but I never got the email. I thought they were a little pricey, but they paid attention to detail. I had asked to see what was pulled out afterwards because we thought that we had lost a necklace down there, but the worker said no and I couldn't see what was pulled out. But the guy was nice. more

The people at Eco Clean Air Duct Cleaning were very courteous and very professional. They did a great job and were on time! They returned our calls, and were a good company to work with. I searched for them on the phone book and Eco Clean Air Duct Cleaning was the most prompt in getting a quote back to us. They were the most reasonably priced! more

Eco clean Air Duct cleaning came in and did a really great job. I am the maintenance manager for 128 town-homes. They got them all done in around two week's. They are a really good company to have around. They have really good communications and I respect that a lot. They made sure to communicate their progress and any issues they came across. more

I have been very pleased with Scott. When Eco clean Air Duct cleaning came in, they went over everything including the price. They did exactly what they said they would do. They were on time and everything was cleaned. They did all the residential duct's from the inside and the outside. Since our place gets inspected by the state every year, that is important. I thought they did a very thorough job. more