They are wonderful on the phone when your arraigning the move but that's where it ends!
They showed up an hour and a half late. The "professional uniformed movers" and "new clean equipment" consisted of three men who didn't speak English one of which had on a Dr. Move t-shirt - his uniform, I suppose. They showed up with a nice 26ft trailer with logo but pulled by a beat up old truck. Seriously, it had holes in the side.
It took 8 hours to do a job that should have been completed in 5. They damaged furniture but have no idea how it happened (they dropped it, that's how it happened). One guy tried to carry a 6' x 4' chest of drawers down a flight of stairs by himself resulting in a big hole in the wall. Fortunately, the wall caught the furniture when it fell or it would have crushed him. All of the furniture didn't fit in the 26' trailer, like I was told it would, even though I had already boxed up and moved everything that would fit in a box. They piled rugs, etc. in the back of the beat up old truck and hauled it down the highway like a bunch of gypsies.
It took them over an hour to drive the 5.4miles to the new address (which they billed me for). The foreman/driver told dispatch that I had written the address wrong on the contract (I checked the contract after he arrived - the address was correct).
I paid and they left. Two days later I contacted Dr. Move to let them know that they had misrepresented themselves but was told that it was a matter of opinion.
I wasn't interested in filing a claim for the damage or overcharge because I didn't think it would be worth the hassle but since I was met with such confident disdain I went ahead and filed the claim and will follow it through. I also intend to let anyone who will listen what I experienced with this pitiful company.
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