I had a 9-11 AM service window for the first call of problems with 2 toilets & need for a new garbage disposal. It was a busy day and my service call was delayed until almost 4 pm. I was NOT happy, did not leave for lunch so as not to miss the call, and very cranky when Louis arrived.
He was able to remain professional, polite, and kind in the face of a frustrated customer. He did not take my 'venting' personal & proceeded to evaluate my plumbing issues. In a relatively short amount of time, he gave me a fair evaluation, and reasonable estimate options to choose from.
Second call to do the work, he was quick and thorough. Biggest part of job was installing the disposal. It was a messy task, but he finished, cleaned up completely, and toilets and disposal are all working perfectly.
I was impressed with Louis' character, kindness and efficient professionalism. I will ask for him again!
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