Don Ford Reid Inc

I took my 2002 Ranger with 62,000 miles to Don Reed in August of 2013 for the CEL lights indicating the O2 sensors were both running rich. The service rep was friendly and easy to work with. The first trip was a busy day so they did not check my vehicle until late - I understand and this worked out to be fortunate. The tech diagnoses was that the engine seemed warm and I should replace the radiator and thermostat for $600 and retest. I schedule an appointment for repair four days later as the tech was going on vacation. While waiting I replaced the thermostat and had it flow tested - it worked perfectly - save $500 there. Upon going to my follow-up appointment I explained what I did so the truck was retested - diagnoses? - replace the brand new Autolite sparkplugs with Motorcraft ($40) and retest. Did this, no change. Next, replaced the rear O2 sensor ($96), no change. At this point the service rep explains that this is one of the best technicians they have and he will find it more

I took my 2002 Ranger with 62,000 miles to Don Reed in August of 2013 for the CEL lights indicating the O2 sensors were both running rich. The service rep was friendly and easy to work with. The first trip was a busy day so they did not check my vehicle until late - I understand and this worked out to be fortunate. The tech diagnoses was that the engine seemed warm and I should replace the radiator and thermostat for $600 and retest. I schedule an appointment for repair four days later as the tech was going on vacation. While waiting I replaced the thermostat and had it flow tested - it worked perfectly - save $500 there. Upon going to my follow-up appointment I explained what I did so the truck was retested - diagnoses? - replace the brand new Autolite sparkplugs with Motorcraft ($40) and retest. Did this, no change. Next, replaced the rear O2 sensor ($96), no change. At this point the service rep explains that this is one of the best technicians they have and he will find it. If this is one of their best then I feel for the other customers. Later on in day 2 the tech's recommendation is to replace the front and rear catalytic converters at a cost of $2700 in parts plus labor. Considering the radiator experience I hold off and walk out for a bill for just parts as the tech's attempt to amend the fact his three guesses yielded little. I understand there is value in eliminating possible causes. I follow up the exhaust issue with another exhaust repair shop hoping to save $$ - turns out the catalytic converters are fine this saving over $3000. Considering I would have shelled out over $3600 without positive results I really cannot recommend Don's service department unless you want an oil change or brakes. more

This has to be one of the worst Ford dealers in fl, I brought my new car in for service (oil change) and an second issue, waited 4 hours with a appt, when i took the time to find the service tech to find out were my car was.The service guy was sitting at his desk looking at porn on his phone, he then went on to tell me there were no issues and no charge! I asked what about the oil change and he said what oil change! so after i wasted 4 hours of my life and did not even get a oil change i left, got a block away to find there was oil all over the hood, front grill and door of my car, i went back and all they could say is sh#t happens! so at this point my service light came on and my car is leaking oil.... i had it towed to another ford dealer in apopka, Mullinax ford not only fixed my car, they are fixing the body/paint damage and i got my oil change! I have tried for a week now to get a manager or the owner to call but nothing! STAY AWAY FROM THIS PLACE! THEY ARE TRASH AND SCUM! more

I typically abhor car shopping. On my list, it's one step worse than being scalped with a rusty garden tool. However, as my car was limping to work, I stopped by after being disappointed at another dealership. I am so glad I did! I bought a car last week from Don Reid Ford. They were the least high pressure sales staff ever! They worked with me to get my loan set up, find a car with low miles, that met all my needs and wants and stayed within my budget. They even gave me more than what my car was worth on trade in... Seriously, the Flinstone's would have had a better car to trade in... I ended up with a 2010 Dodge Caliber and it makes me smile every time I drive :) Thanks! more

I typically abhor car shopping. On my list, it's one step worse than being scalped with a rusty garden tool. However, as my car was limping to work, I stopped by after being disappointed at another dealership. I am so glad I did! I bought a car last week from Don Reid Ford. They were the least high pressure sales staff ever! They worked with me to get my loan set up, find a car with low miles, that met all my needs and wants and stayed within my budget. They even gave me more than what my car was worth on trade in... Seriously, the Flinstone's would have had a better car to trade in... I ended up with a 2010 Dodge Caliber and it makes me smile every time I drive :) Thanks! Pros: null Cons: null more

Worst experience I have had dealing with Ford dealership, I was over charged and they broke a tail light and said it was like that when I brought it in. Cost me an additional $89 to fix that. They up sale you products and claims many things are wrong with your vehicle. Always get a second opionion when dealing with the service department. You have been warned!!! Pros: null Cons: null more

Just have to say this dealership is first class. I love their new commercial stating to buy an American made product! Right on. It's about time somebody says that. . . we need to get back to supporting American car companies. And with Ford Motor Company employee pricing going on right now. . . you can't beat the great deal doing on. Get to Don Reid Ford NOW and purchase that best in class car. more

It's never fun bringing your car into a service dept. However, I got an appointment the next day. The employees are friendly and courteous. Their shuttle service took me to work and picked me up, so that I didn't have to impose on anyone. I had the car back the same day. It was well worth my visit. more

The staff at Don Reid is very helpful and friendly. They will work with you, without pressuring you, to get you into the vehicle that's right for you. more