Discount Water Extraction

VERY IMPRESSED.... with their professionalism and attention to detail. Very thorough! Happy with how clean my carpets and my sofa/sectional turned out. Will definitely use them again!! more

Very disappointed with A-Best's service. We (roommate and I) rent a house, and our washer flooded two small rooms, one of which is carpeted. I called after hours (about 8pm) and they sent someone over within about 1.5 hours. He was very considerate and helpful that first meeting. We were told it would take a week total to dry and replace everything needed. It took 4 weeks. Again... two SMALL rooms, only one with carpeting to replace. Many times, actually most of the time, the guys would no-show for appointments they made, we requested a billing statement initially and did not receive one for 2.5 weeks, the price we were quoted was often construed because we ended up getting passed through 3-4 different guys before the job was finally finished, and they even had Collections Dept call us the final week despite 3-4 attempts on our part to give them payment (again, their guys no-showed to pick up checks/finish work). There was no communication as to why the delay, until we finally asked that final week, and were given two very different answers. All but one of the guys seemed very young, and most lacked professional courtesy (i.e. showing up for appointments or at least calling ahead to cancel/reschedule, adhering time frames, communicating when and why there are delays, etc). We thought for sure that when we said ""We want to pay you, please send us a written statement and let us know when you can come finish the restoration so you can also pick up your payment"", that would prompt a better response and get them to actually show up for scheduled times. Not so. Very disappointed since they had such a good BBB rating. more

We were AMAZED at the professionalism by A-Best when we (fortunately) called them late night about a water debacle at our home! From the initial call (when I was informed who would be coming to my house, expected time of arrival, etc...VERY much appreciated, especially given late timing!) through estimate process through completion of work (thankfully with minimal structural disturbance given quick action to get drying process underway immediately!), Ben and his team were astoundingly professional, courteous of our home and schedules, helpful in explaining the steps/rationales and readily available. The stress of an absolute nightmare of a water leak situation was instantly alleviated with the clear mastery of the water restoration process by Ben and this company. Cannot recommend strongly enough!! more

I purchased a coupon with Groupon, to have my carpet cleaned by A-Best. The technician, was on time, very knowledgable, and made my carpet look awesome. I will call A-Best again to clean my carpet. more

Never will you encounter a more unprofessional group. I would give them zero stars if it were an option. I made an appointment to have carpet cleaned and they rescheduled once, then never showed up to the second appointment we arranged. I was optimistic enough to believe they would show up for the third appointment, but of course not. Don't waste your time! more