Dilauro, Dr. Marie N

My name is Erika and I am the nurse you referred to in your review below. And, like you, I must say, “OH MY GOD WHERE DO I START!”. You failed to mention that you were in our office just one time for a FREE consultation. You have never been our patient, you have never been treated by us and you have never paid us for any services. But the attitude in your review captures the exact attitude you had when you first walked into our office for a FREE consultation. We had never met you and we were very surprised when you arrived with an ugly, rude, condescending and hostile attitude. Almost everyone who comes into our office is nice and friendly, whether they become our patient or not. We have never encountered a person with an attitude like you had on that day. We met in a consultation room and discussed laser hair removal. At that time we were offering a special price on hair removal and I explained the special pricing. You then asked for a special price for a package and I told you what I thought the price would be but that I had to check. I checked and found I gave you the wrong price and I told you the correct price. You really became irate and demanded I give you the incorrect and lower price. I freely admit that I was wrong when I quoted the package price but I immediately checked and gave you the correct price. We must remember two things. First, the correct special price was still half the regular price, and secondly, you had not paid for anything yet and if you didn’t like the price you could have simply walked out. But, instead, you wanted to argue. You demanded we give you the lower incorrect price and you demanded that we start your treatments immediately even though you were not scheduled for a treatment. You also stated you were going to have other treatments performed on your face that day. We explained that it would not be good for your face to have laser and other treatments performed on the same day. But you were not not going to follow medical advice so we decided we did not want you as a patient. more

I called up to ask for Lip and Chin Laser hair removal procedure,they said it will be 150 for each time usually takes upto 6 procedures,they have a package, if I buy all 6 up front they only charge for 5 and give the 6th one free.The initial welcoming was good and they took me to a room where nurse explained everything of the procedure.To my 1st shock the nurse will be the one who will do all the procedures not the doctor. Then the told me that for this month there is a special deal for lip and chin for $75 a procedure and u buy 6 get the 6th one free.That is like a very good dealfor $450.I wanted to talk to the doctor before I decide on doing the procedure or not...but nurse said only after me paying for the treatment and once nurse starts the procedure then the Doc comes to chk if I have any questions...but if the procedureis already started what is the point in talking to the docif we want to make a decision.anyways I thought that is OK may be the doc is busySo I thought I will go head and do my 1st time procedure that day itself and gave my card for paymentThen the nurse came back told me that I still have to buy the 6th one as this is a promotional deal.I said OK Then again she came back telling me that lip and chin is not $75 it is $150 and still have to buy the 6th one and the total will be $900 I am likewhat is happening do the people there know what are their prices and deals or they just talk what ever they want. I said you guys told me over phone and here different prices so I thought I might be eligible for little discount and asked the nurse,she said the doc is not willing to unless u wanted to talk to the doc. I said ok let me talk to the doc.Here comes DR.Marie N. DiLauro , no hello hai or any warm greeting...straight o the point telling she cannot do it, her staff did a mistake telling wrong prices but she cannot do it in n a very highvoice and in the ruddest way that one can talk.And she told me if I wanted discount she will give and do not do the treatment properly.how can I trust her. more