Diamond Heating And Cooling, Inc.

Diamond Heating and Cooling is very professional. They come in early, are punctual, and are very efficient. They put in my furnace and cleaned up their mess. They are very professional. more

We were very impressed with Diamond Heating and Cooling. We are very pleased with our association with the company and very pleased with the what they did for us. We had a furnace at our church that conked out. It was installed in 1978, so it had come to the end of its life. They installed a new furnace, which we like. I think we made the right choice. The furnace functions well, and I think Diamond was very wise with what they recommended to us. Diamond Heating and Cooling came recommended to us by another business we have used before. They came highly recommended, and I found them to fulfill all the reasons why they were recommended to us. We worked with them through Rob. He was a very fine man, and I met the owner as well. Each man doing the installation was wonderful. They were knowledgeable and did the job well. They were craftsmen and definitely specialists. It was amazing how quickly they put the furnace in and got it up and running for us. If you have heating or cooling needs you can depend on these people! more

I've already recommended Diamond Heating and Cooling. We got a new furnace from them. Our old furnace was 20 some-odd years old. When we were in the process of looking for a new furnace, they walked us through every step. We actually got three or four bids for the project, and the salesman from Diamond told us to think about comparing our options as apples to oranges. He suggested we look and ask what made each option different. We were going to go with another company, because of a considerable price difference. But when we told the Diamond representative the reason for going with the other company, he said they were willing to work with us. In addition to the furnace work they did for us, they also fixed our gas fireplace. Bottom line it was really their customer service that made us ultimately go with Diamond. That really means a lot to us. Both my husband and I are salespersons, so we know how good Diamond's customer service is. I even use them as an example of customer service. They have top quality work and top customer service. more

Diamond Heating and Cooling replaced my entire heating and cooling system and from the very beginning, every aspect was wonderful. They were quick and reasonably priced and extremely helpful. more

I just moved here in May and took over this place. I have COPD and I ended up with what they call an exacerbation and ended up in the hospital. I had to be very careful; I was on oxygen and couldn't go out. People who are on oxygen can't deal with the heat. So when the air conditioning wasn't functioning shortly after I got home, I called Diamond Heating and Cooling as well as another company who said they were 24/7. The woman from Diamond Heating and Cooling was the only one who answered the phone before 8 a.m. and the only one who told me they would be out today for sure. And they were. They did what they could to keep the unit running and then I purchased a new set because this one was 20-years-old. Diamond Heating and Cooling did what was promised. I would absolutely recommend them. I was in a world of hurt and would have had to go to a motel. That was very, very nice of them. Everyone I dealt with was extremely kind and informative. They didn't leave you guessing; they told you exactly what they were going to do. more

I just purchased a house in Eagle, Idaho. It was about twenty years old and the a/c units were original with the home. I knew I was going to have to replace them at some point, but I thought I'd get another year out of them. But they died on me when I wasn't home. The house was 95 degrees. It was probably hotter inside than it was outside. I called Diamond Heating and Cooling and the contractor came to troubleshoot the system. They looked at it and told me they could do some repairs, but that it would probably be temporary. They were really honest and told me what the options were. I decided to replace the system. What I based that decision on was their candidness. They were very honest about their view of the system and my options. They told me what their opinions were on all of those options and they did a great job for me. I was impressed at all levels. The assessment team was great and it was the first time I think I've actually seen an owner work on an installation. They were just honest, hardworking guys. The guys who did the installation worked their butts off and were very professional the whole time. It was an $18,000 job, which is not something you take lightly. I was really impressed with the job they did for me. more

Diamond Heating and Cooling showed up the day they were supposed to, got the job done, cleaned up after themselves, and took my money. They replaced my furnace, water heater, and ac. Everything turned out just fine. The water heats up and the air is cool for now. They are trustworthy people. more

Diamond Heating and Cooling did a service call when our furnace stopped working. They found a cracked heat-exchanger in our furnace. The technician showed it to my husband using his optical equipment, so no question about his honesty. The sales person came over within minutes and he was able to quote us a price that was much more reasonable than expected. They got it in quickly and efficiently and everything is working great. more

In November of 2012 we had the pleasure meeting one of the companys repair staff. Right away we could tell that Diamond Heating and Cooling took special interest in the customer. We decided to have a new system installed from the heater to the A/C compressor. Our heating unit was located in our crawl space under the house to include the filter. The sales person discussed several options with us and even took the time to do a complete evaluation on our home to see what system would work the best for us. Within a few days the sales person was back at our house to discuss the estimates and not only did he come back but the owner of the company came with him. The overall project was not just a quick install but turned out to be a major project, from moving the complete system to our garage, cutting into concrete for all new ducts, to moving our hot water heater as well. From the owner to the sales person and the very hardworking employees this major job never inconvenienced our family. After the job was completed and they were all gone, you could not tell that there had been any work done. Our house was just as clean as it was before the project started. Every employee that worked on the project and the follow up with the sales person after job was completed made this experience a pleasant one. Diamond Heating and Cooling puts the word Trust back into construction. We highly recommend Diamond Heating and Cooling for any work from minor to major repairs. Thank you Diamond Heating and Cooling! more

I had used Diamond for a few years after originally having become dissatisfied with three other heating and cooling companies in town. I was always been extremely pleased with the maintenance work by John (the service tech), and Diamond in general for always wanting to meet or exceed my expections. So when my furnance eventually failed and the repair costs were high, I didn't hesitate at all to let Diamond upgrade it, forgoing even letting other companies provide estimates, as I was confident that Diamond would give me a fair deal with excellent installation and post-installation support. After telling Rob (the sales person) my requirements (low continuous fan speed/noise in particular), they installed a new unit that, because of recent changes by the manufacturer, turned out not provide the low noise continuous fan mode that I expected and wanted. Rick was able to find an upgraded last year's model, and he offered to install it for simply the difference in furnace cost between that and the first one, forgoing the charges for the additional labor to take out the current one and install the new one. And even when it turned out that it cost extra to actually have the new one shipped, Rick did not pass that cost on to me. In fact, when it was all done, to make sure I was happy, he even offered to make the swap for no additional cost, an amazingly generous offer that, despite not feeling comfortable accepting, was still unexpected and unlikely to have been given by any other shop in town. Consequently, I will continue to use Diamond, and while I don't usually recommend many other companies to my friends, I will not hesitate to do so for these folks! more

Diamond Heating and Cooling installed two furnaces and an air conditioner in a duplex for me. The old furnaces were becoming extremely costly, since the house is about 50 years old. When they came, they explained the different systems and gave me options. I decided not to go with the electric heaters and go with the gas heaters instead because they would save me money. When they left, they put things back neatly. Overall, they were nice people to deal with. I would recommend them because they were very honest and they explained things, which made me feel much better about the situation. more

Diamond Heating & Cooling was just amazing from start to finish. They installed a furnace and I was impressed with their honesty, timeliness, quality, and friendliness from start to end. They are excellent. I highly recommend them for any and all needs. more

We are so glad to have discovered Diamond Heating and Cooling a few years ago at the Home and Garden show. We won a free air conditioning tune up and were so impressed with their knowledge and courtesy that we decided to make them our go-to heating & cooling people! As it turned out, we really needed them as our furnace ultimately needed replaced this winter after several issues/repairs. Rick and Sue (the owners) are fantastic to deal with. They not only have been upfront and honest with us, but they gave us a great deal on the new furnace install because earlier repairs had not fixed the problem. We are happy with our new furnace and pleased with Diamond Heating and Cooling! more

I am very happy to say that Diamond Heating and Cooling is our #1 source for all our HVAC needs. We had a brand new furnace and AC installed about 3 years ago. I am horrible about remembering service calls, don't worry they call you and remind you. You can even set up a package so they just come and take care of all your needs, AMAZING. I am also happy to let you know that they now provide top of the line duct cleaning, and boy was it an eye opener. You have no idea what is in your ducts until someone puts a camera down there. WOWZERS!!! They are the most flexible company you will find. Please call them!!!! more

The guys from Diamond Heating and Cooling came out in the pouring, ridiculous rain. I told them they didn't have to come, but they did anyway, even though it was freezing cold. They were fabulous. It was late on a Friday night, and I had called to tell them not to come because we still had a fireplace, and we could move our beds into the family room, but they came out anyway, and they didn't have to do that. more

The price matched the quote, and the personal service extended to me went above and beyond any expectations I may have had. Rick was determined to make sure my son and I were warm this winter. Thanks to his knowledge and skill, we got our furnance and warmth just in time for the cold nights! THANKS!! more

Diamond Heating and Cooling gets the highest marks for everything! They came pretty much on time, fixed stuff correctly, and everything is working fine. They made sure it that it was working fine by following up with telephone calls. Whatever you could think of, they do it well, and I mean it, because you can't get much better. Dave Schmuller more

We are so impressed by the quality and personal care of this company. When building our new house, an inspector (with 30 years experience) came out to look things over. Our first clue this is a good company was when he did his inspection and told us he couldnt find one thing wrong with our heating and cooling installations - it was all good. We appreciated the work done by each of the employees. They were very professional and courteous. We also appreciated the personal touch that was given to us. When we first moved into our house and had a few questions, Rick the owner came out himself and answered them all. He fine tuned a few things for us, and the system works perfectly. We are very happy with it. We would highly recommend this company to anyone that has heating and cooling needs. more

The air conditioner stopped working on friday at six. called diamond heating and spoke to rick. he was out to our house within 30 minutes or so, diagnosed our problem and had it fixed. Honest and dependeble is what i can say about them!!!! more

My experience with Diamond started off around November when the computer in the furnace went out. I called around to several different places, then I ended up signing up for something online, put my name out there, and they were the first company to call me back. They also ended up having the best pricing by far, with all services costing the same amount regardless when service was needed. Those were all big selling points for me. Secondly, they showed up within the hour. I've got two kids in the house, and they are my main consideration when it's cold. Diamond was very upfront and honest about the diagnosis, from what it would cost to what it would take to get it running, the whole nine yards. They're excellent. They are officially my heating and cooling guys, and I've got nothing bad to say about them whatsoever. more