We tried to buy a Highlander Hybrid here in 2006. We got one happy kid trying to work with us one time and then we got pawned off on someone else who told us the ""demand"" was so great that the price we were told wouldn't be possible. We went to a dealership in Phoenix and got the deal we wanted. Since it is a hybrid and because the dealership is near us, we thought it would be best if we got routine maintenance done here. Every single time we go, it's been a headache. Not only is the cost higher (I guess that's to be expected with a dealership), but their service is just horrible. Today, my husband was in there for more than 3 hours for what he thought was an oil change. They knew he was waiting. First they locked the keys in the car (they didn't ask if the car auto-armed, but told him to leave the keys in the car and they kept the door open while he was there, so he thought they knew). Then they took their sweet time doing an oil change. And he had an appointment for this -- it wasn't a walk-in. They acknowledged that they shouldn't have taken this long because they didn't bill for the service (oil change and whatever the ""35k maintenance"" is that they didn't tell him they were doing -- which can't cover much because he just did the 30k maintenance for $180), but my husband lost several hours of work time and has to use PTO to cover this (he works on the other side of town, so they don't offer to drive him to work and pick him up). We'll be taking our Highlander to a local import shop (web: microimportservice) for all the maintenance now. The only reason to go here is if you have free recall work to be done and even then, plan to be disappointed and irritated -- and lose hours.
Pros: close to house
Cons: pretty much everything
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