Desert Toyota of Tucson

I've always been told, ""never take your car to a dealer for service unless you want to get ripped off...""\r After dealing with Kyle Brooks for nearly 4 years, that myth has been dispelled.\r Kyle is the definition of ""customer service"" and integrity.\r Kyle and his techs have always diagnosed my problems down to something that costed me little or nothing.\r Many mechanics have billed me for parts that don't need replacing or bogus repairs when they can't find the problem.\r Kyle is very honest and works very hard to accommodate your needs. more

It went rather smoothly and quickly than a previous one I had done at another dealership. I really appreciate the no finance charges at this time. This is not my first purchase at Desert Toyota. I have purchases just about all my vehicles from them over the past 30 years. more

Vehicle turned out to have more severe problems; parts were not available and had to be sent in; I was accommodate and received assistance with transportation on a rainy evening- returned in the morning to pick up fixed/washed vehicle and made it in time to travel for the Thanksgiving Holiday; realize this is not always possible, but I am very thankful staff worked hard to make it possible. more

We are so pleased with your efforts to allow us to exchange our vehicle for NO out of pocket additional expense. more

I came to Desert Toyota be shown the Prius line and learn about the car. Sales rep Nick greeted and took over this job. He was super knowledgeable on the product and made it easy for me to understand. Nick took us out for a drive, with me at the wheel on the return. more

Service advisor Terry is excellent and the main reason I'm with Desert Toyota. more

I didn't have an appointment for my service and I lived 125 miles away from Tucson, but that day I walked in and they received me as if I had an appointment. The service was great and I was out in one hour. more

Tony is the best in Desert Toyota!! Excellent service, thank you Tony. more

The advisers always explain what are the needs of your car at the time of the service. They also explain when you have to pay more to the next service so you can be prepared with the money. I like everything about Desert Toyota. more

The work I had done was what I would consider a major repair. I even toyed with the idea of getting rid of the car. The service adviser was really helpful and gave excellent advice regarding repair or getting rid of the car. I chose the repair option and couldn't be happier. more

On my buying trip to purchase a car I met Robert Betancourt the salesman at Desert Toyota. It was a very nice experience as Robert explained everything as I had lots of questions. He is such a good person and I feel he is a friend now. All the salespeople I met at Desert Toyota were very very nice. I made my purchase and am very happy with my car. I will definitely recommend to my friends and family about buying a car from Desert Toyota. more

I have purchased 4 Toyotas from Desert Toyota and have had 4 Toyotas serviced there. I have been very pleased with my service manager (Terry Normoyle), and will have him service the new Prius V. I enjoyed dealing with Adam, my salesman for the Prius, much more than I have with any previous salesman at any car dealership including at Desert Toyota before more

We purchased a 2011 Toyota Camry from Robert Betancourt at Desert Toyota today. We were very pleased with the friendliness, professional service and care given us. A very pleasant experience and we highly recommend Desert Toyota and Robert as a representative. more

Chris gave us the best deal! He was quick and efficient processing our deal and listed the payment plan and finance options clearly. It was a painless experience as car buying should be and not the horror stories I usually hear. He was very honest and straightforward. I could tell he really cared about his customers and not just the sale. more

I would definitely come back to Desert Toyota because I received excellent customer service. That is hard to find now at a car dealership. My mother and I were surprised that everything worked out so smoothly and that there were no hidden costs or fees. I felt that everyone had integrity, were friendly, and had a great attitude. more

It was easy. We test drove one day, came back the next; made the decision and were out the door with our new car in 2 hours! more

they pressure you to put 5 stars on there rating. Even make you sign a paper saying that you will as well as hassle you to give three referrals. AND DONT BUY the GAP insurance. their price is $800. ANY DAM BANK sells it for $300 . ask arizona credit union. same goes with extended warranty. about $1500 LESS. HUSTLERS MAN. Oh and there first offer to me , ( i have good credit) was 12.5 percent and only $3500 down!!! amazing !!! not! dam jerks talking to me like i was a 16 year old buying a car for the first time. They went from 12.5 percent to 5.9. and $1000 down. I got what i wanted, but dam it cost a head ache and friends mad i gave them their names and phone numbers. The employees are very friendly and the parts department as well. But good old fashion car sharks and finance sharks are in the back. I even heard Steve , one of the finance guys, actually the manager talking to a lady in the finance side with a no BS attitude. Yes the lady was trying to ask for what she wanted but for him to come back like ""NO NO NO! next question.... NO!"" was rude. Watch they will play bad cop good cop. Your sales person will be extremely nice and then they have to kinda apologies for the bad cop that comes in to tell you how it is. ALSO DUH, LOOOk----> if you didnt know this , there main MAIN MAIN goal is to keep you in there in house Financing. Why? because your bank will offer you lets say %5 and Desert Toyota knows that, BUTTTT they will say "" well this is the lowest we can goOOO!."" say ok ill see what my bank can offer and watch them do everything to keep you there! the down payment will drop the percent will drop. WHY NOT OFFER THE LOWEST PRICE FROM THE BEGINNING? Cause there are still suckers that dont know any better so this is why I am typing this. Your the BOSS and when they meet your demands , you will buy a car. other wise there are a lot of other dealerships that will . U just have to find them. all car dealerships are like this But Desert pulled out all the tricks. I give them credit. BUT you cant hustle a hustler. So im telling you go somewhere else. Somewhere that is up front. more

Overal purchase experience was excellent more

The finance person that I met with did an amazing job of making sure I understood every aspect of my purchase. more

Product presentation was second to none. The salesman did an excellent job presenting multiple vehicles to me and remained professional throughout my experience. The only reason I bought a loaded Tacoma is because he knew the benefits of the truck having them more