Dean Team Volkswagen

Very Very disappointed in Dean Team. Was talked into a car for lease that I cannot afford it. I gave him a price for the month I could afford, and he said I couldn't get a car for that. I pretty much felt I couldn't leave until I signed the lease. For the price I pay it has nothing extra and now straps me. I would never recommend Dean Team, and this is the last car I will ever lease from them. Was left at my seat while he ""tried"" to work it out to be cheaper but he just came back every time more expensive. NEVER NEVER AGAIN\r more

I have had very bad experiences of shopping cars there, the whole teams are not honest and try to get u buy their cars in threaten and tricky ways. The first experience is I got my 2010 jetta with a lease agreement In 2010. They gave me a demo car with already more than 3000 miles on it. I ended up paying 460 dollars a month with three year lease contract. They even list the same price of brand new car on the agreement. Sadly, I am from other country, I went alone and signed the paper works. After that, the salesman and finance person kept ignoring my requests of lower down the payment since it is a demo car with more than 3000 miles on it. I have been been sadly paying that much money for almost three years. Recently, since the lease is about to end in few months, I went there to check with them regarding to either trade in my car or refinance. This second experience is even worst than the first one.On May 3th, 2013, I went there again The new salesman,Mike Siska, well trained salesman, gave me a deal based on my need of finance a 2013 new jetta. First, it is 3000 down payment and 350 monthly payment. I was about to walk away after long discussion and saying I may come back later with my wife. However,accidentally, he had my car key,. He wouldn't let me drive my car back coz he sad I couldn't drive my car back because my car mileage is way beyond it is supposed to be as a lease car. I would have penalty for that. So, he let me drive their car back to pick up my wife. I was wondering why he has right to keep my car key. My lease won't be ended until several months after. Next, I did drive Mr car back and asked my friend instead my wife to go with me to talk with them. My friend English is much better than me. After my friend and I talked to the salesman. The salesman gave us another deal, that is, beside end the lease earlier and waive the penalty of my high mileage, no down payment and 200 monthly payment a month\r with 6 years contact . I was happy with than and signed the paper. However, after he tried to work on that with his manager in the office, he said to me ""I am sorry, I cannot offer u the deal, how about no down payment and 350 a month with 6 years contract,,""My friend and I was confused about the point of signing the paper when he agreed to give us 200 a month with 6 year contract . We were asking to leave with returning my key. The general manager,Kyle Steinberg came to talk with us, saying his salesman is new(what 10 months working there is not quite new) an d doesn't not know how to make things work out. We were still questioning about the point of signing the original deal. The manager kept saying it is impossible to have that deal and he gave us other optional deals, Finally, we were asking my key again to leave and he did give\r me the key and walk us out of building. Before we exited, he came out with not nice words"" be careful, every mile u add on ur car will cost money"" I would never ever go to this place again even though they always have nice looking cars in the lobby. more

Rich did a great job explaining the cars features and working with us on price. He was very knowledgeable about the cars history and was able to address all of our needs. The price we came to was very fair and he was up front inmaking the deal. I also feel the service after this sale will be excellent as they have options to deal with any issues we may have throughout the life of the car. more

FABULOUS dealership, great group of guys who will bend over backwards to help you find your perfect VW. No pressure to ""buy now!!"" or to add on millions of dollars worth of extras, which is GREATLY appreciated - something that makes me definitely want to come back. Also, and most importantly, they actually made the entire buying experience fast and EASY - something I thought was impossible until today!! I'm now a customer for life! Thank you guys SO MUCH for a positive car shopping/buying experience! more

Best cleaning + service that I have received. Matt + team were very knowing regarding the equipment as well! more

My experience at the Dean Team was great! I found my CC online, and they gave me a price I could work with. It was the easiest car buying experience I've ever had! I felt very at home at the dealership and it had a very relaxed, fun atmosphere. It's definitely not your typical car dealership. I would highly recommend checking them out! more

I asked my husband to call Dave. Within a couple of hours, the DEAN TEAM was able to find what we needed, give us a fair trade on our vehicles and we both walked away with cars that we wanted at the price that the other dealer swore they couldn't do. Maybe their overhead is higher, I am just not sure. They may have been doing all they could do, but that means other dealers must have a bit more wiggle room (GOOD NOTE TO FUTURE BUYERS) more

The first car we bought from Dean Team had some issues with the alignment and body that weren't discovered until after we had bought it. The Carfax was clean and the problems were fixable, but I wanted a car without these issues. After searching all around the U.S., Rich (and Colin, the GM) found us the exact same car without the problems and traded our original car for it. They made sure our new car was clean and in great shape, fixed all the minor cosmetic things from normal wear and tear on a 3 year old car. Our car looks amazing and is exactly what we wanted! more

This dealership provided the most straight-forward internet experience, with no gimmicks or games. They beat the other dealerships' prices, and when we arrived, they provided excellent customer service, with a very smooth purchase process. I would highly recommend this dealership to anyone who plans to use the internet to find the best price in town. more

From the moment I arrived until the moment I drove off the lot, these guys were all about customer service. I believe Zack would've let me drive every car on that lot until I found the one I was happy with. They really worked with me so that I could get the car I wanted at the price I could afford. I can't thank Zack and Charles enough! Everyone at the Kirkwood Dean Team VW dealership was friendly and helpful, from sales to financing. I'd recommend anyone looking for a new or a used car to visit their lot. I'm extremely pleased! more

Zac was very polite, personable, and knowledgeable about the car that we got. He understood what our needs were as far as price, conditions in regard to our trade-in, etc. In fact, the whole staff there was very helpfull and stressed their desire to make sure that we were very happy with the service. Thank you. more

Overall very satisfied with my purchase, though the interior of the car was pretty dirty when I bought it (Rich offered to have the car detailed the following week. Rich did a good job working with my budget and helping me find a car I liked. The car made a concerning humming noise when I started it and put it into gear that Rich said he would have the mechanics take care of, so as long as he pulls through on this, I will be completely satisfied! more

I was looking to buy a used car I just had another baby and needing something bigger. Zac was the sales man we talked to he was very informative and helped us both times we came in. I was very pleased with my experience there at the Dean team. Zac knew is by name when we came back the second time and spent alot of time helping us find our car! We will deff recommend Zac and the dean team! more

The folks at this dealership greeted me at the door, insured I got to the people I requested and then worked with me promptly to come to a successful conclusion of the deal. Since I knew what I wanted and the price I wanted, I did not want to waste a lot of time. They were very good in helping me meet these objectives. more

Everyone has been very attentive to my needs. Tom white was willing to work with me and be patient with my scheduling needs. Very satisfied and would recommend the dealership as a referral. more

We dealt with Richard Reichart and could not have been happier with the transaction. He was very personable, easy to deal with, and stayed very late to close the deal. (Sorry Richard!) If you are in the market for a new or used car, and would like to receive a great deal, I would recommend Dean Team of Kirkwood and look up Richard Reichart. Thanks again guys for the perfect deal and the late night! more

I came to Dean Team with several cars in mind, and a budget to follow. Richard was more than happy to help me on my 5 day long search for the car I wanted. He returned phone calls immediatly, found me a BETTER deal on a BETTER car than 3 other dealerships I visited prior to my stop at Dean Team and he stayed late(on two occasions) to help me find other options. No pushy sales tactics, just a great deal on a great car. Richard wasn't afraid to make friendly suggestions to make the buying process easier, and was full of helpful information. If you're looking for something specific, give Richard a call, he can make it happen. more

Quick Service. Fair Price. Friendly People. When I got there, I was met by Rich Reichert on the showroom floor. I told him I had been to the dealer in O'Fallon, IL and had already driven the TDI. Dean had the car I liked on the showroom floor. Since I had already driven a TDI, I didn't need to drive another at this time. I needed a firm price and it had to be good, because I was 110 miles from home in a town I had never been in before. They knew the price had to be right and they needed a good look at my 06 Cadd SRX. They called in someone to look at it, and when he did, we struck a deal. They pulled the car I wanted off the showroom floor and got it ready for me. I left in the car that evening more

Treated fairly and with respect by all staff. Always think I could have got a better deal, but that is a reflection on me more than the dealer. Time to purchase the call was good. Buying a car always seems to take so long. Received a fair price for my trade. Really will like the free car washes. Dealer installed a new battery just so they could be sure I wouldn't be stuck anywhere (battery was dead when we test drove). more

Zach, was very friendly and was very helpful and made our shopping for a car a lot easier then we thought it was going to be . more