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Businiess name:  Dean Team Volkswagen
Review by:  citysearch c.
Review content: 
I have had very bad experiences of shopping cars there, the whole teams are not honest and try to get u buy their cars in threaten and tricky ways. The first experience is I got my 2010 jetta with a lease agreement In 2010. They gave me a demo car with already more than 3000 miles on it. I ended up paying 460 dollars a month with three year lease contract. They even list the same price of brand new car on the agreement. Sadly, I am from other country, I went alone and signed the paper works. After that, the salesman and finance person kept ignoring my requests of lower down the payment since it is a demo car with more than 3000 miles on it. I have been been sadly paying that much money for almost three years. Recently, since the lease is about to end in few months, I went there to check with them regarding to either trade in my car or refinance. This second experience is even worst than the first one.On May 3th, 2013, I went there again The new salesman,Mike Siska, well trained salesman, gave me a deal based on my need of finance a 2013 new jetta. First, it is 3000 down payment and 350 monthly payment. I was about to walk away after long discussion and saying I may come back later with my wife. However,accidentally, he had my car key,. He wouldn't let me drive my car back coz he sad I couldn't drive my car back because my car mileage is way beyond it is supposed to be as a lease car. I would have penalty for that. So, he let me drive their car back to pick up my wife. I was wondering why he has right to keep my car key. My lease won't be ended until several months after. Next, I did drive Mr car back and asked my friend instead my wife to go with me to talk with them. My friend English is much better than me. After my friend and I talked to the salesman. The salesman gave us another deal, that is, beside end the lease earlier and waive the penalty of my high mileage, no down payment and 200 monthly payment a month\r with 6 years contact . I was happy with than and signed the paper. However, after he tried to work on that with his manager in the office, he said to me ""I am sorry, I cannot offer u the deal, how about no down payment and 350 a month with 6 years contract,,""My friend and I was confused about the point of signing the paper when he agreed to give us 200 a month with 6 year contract . We were asking to leave with returning my key. The general manager,Kyle Steinberg came to talk with us, saying his salesman is new(what 10 months working there is not quite new) an d doesn't not know how to make things work out. We were still questioning about the point of signing the original deal. The manager kept saying it is impossible to have that deal and he gave us other optional deals, Finally, we were asking my key again to leave and he did give\r me the key and walk us out of building. Before we exited, he came out with not nice words"" be careful, every mile u add on ur car will cost money"" I would never ever go to this place again even though they always have nice looking cars in the lobby.

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