David's Bridal Friendswood TX

I can t say enough not to visit this location!!!! \r I have visited three times and each time was a disappointment. \r 1st visit, I was put into a gown I did not ask the sales lady to pull that was way out of my price range and fell in love with it, only to find out I couldn t afford it and ended up crying because I was so sad and embarrassed, she then put me in a discontinued gown hat he needed to get rid of and made me feel I had no better choice so I bought it even though I didn t love it. It was not the experience I was hoping, these are just the main points I am leaving out other things. \r 2nd visit was for bridesmaids, the sales lady (a different one) had no cooth, she told my MOH her boobs looked saggy, another BM that dress does nothing for you and was impossible to locate. At check out she extremely embarrassed three of my girls because they didn t have the money to order that day. Insisted my MOH to call her husband to see if they could afford it. She told them they needed o order now (may) because once summer gets here, when most weddings are the orders would take longer to fill. If the weddings are in the summer, would the dresses already be made/delivered? If your gonna be a pushy sales person I d think you could be smarter about it. \r 3rd visit I went with a BM that was unable to go the day everyone else did, on the way to the store in conversation she helped me realize I really did not like my wedding dress and I was obviously upset about this, however the good news was that I could exchange it. After not being helped at the store we one her dress, tried it on the hunted down a salesperson. This gave me time to clearly see the store was nearly empty. I began looking through dresses and found n that really struck me. The assistant manager came by introduced herself and asked if she could help. We then followed her \r To the front counter where she said nobody is available to help and I need. Make an appointment to come back. This was very sad for me because I was really hoping to see something that would make. Feel better about getting a dress I didn t like. She would not allow me to try he dress on myself and we left. In the car she calls me acknowledging she saw I was sad hen I left, but restated I needed an appointment. I have witnessed consultants help more than one at a time, and i know there were not very many oeople n the store, it was 2:40pm on a tuesday...besides how long does it take o see ne dress? I told her that I did not understand why if everyone was busy she herself did not help me try on that me dress, rather than let me leave crying. She was silent and I told her I d be going o another location. Which I did, San Felipe....the girls were great and Betsy helped me find my dream dress. I know the is a long review but the dress is a big deal to us and they need to understand that when we are helping pay their paycheck! Don t waste your time, drive a little further for better service! more

I had no issues with David's Bridal. I walked in, signed/registered at front desk, they selected Alice (bridal consultant) to assist me, I told her the style dresses I was interested in, she picked some out, I chose 3 that caught my attention, she helped me in the dressing room, was very patient and not pushy like other salespersons would be. I went on a Sat afternoon and had good customer service, she told me the payment options, I paid my dress, had it altered with enough time before wedding date and Alice did not get pushy about my veil or bridal slip which I purchased elsewhere for less. I was very satisfied with my dress and received a lot of compliments on it. more

We live in the area and thought we were doing right by shopping local instead of going downtown Houston. more

Sydney was great. She dressed me in the perfect dress and I love it. I can't wait for my big day. She was wonderful more

I live in the Clear Lake Webster area so I thought this would be the perfect place to get my wedding dress but I was so wronge!!! I first went into the store in Feb. of 09 and I was so excited to pick out my dress and start planning my big wedding.. Well, all of you know that right now we are in the middle of a recesion and times are hard for alot of people.. Well these times happened to face my fiances line of work pretty badly..So we are having to put off our wedding.Anyway, I tell the manager of the store that I am going to cancel my layway. I was already upset about this enough because I was having to postpone my wedding day. She was so rude to me and EXTREAMLY UNPROFESSIONAL!! She treated me like a low life individual because I could not afford to keep my layway. I told her that I would come in the store in a few months and just purchase the dress with cash. I was already losing ten percent of my layway purchase already. Well she tells me that I can only have 75.00 mailed to me and it could take a week or two to even arrive. I was okay with that but then I realized that I was still missing another 137.00 that I needed back. She told me that I would only be able to use that money through store credit and only at there store. I was so angry that I tried to explain to her that I used my debit card which is like cash when i paid the 137.00. She proceded to tell me that it did not matter she had to go by what was on the receipt. The receipt had an error and said that I paid with store credit or a david bridal card. Well I do not even own a david bridal card.!! I was so furious and shocked that a store manager would treat me so poorly and unprofesional. So I left with the 137.00 store credt and began to realize that I could show proof from my bank that I made the purchases with my debit card which is like cash. I brought the proof of the transactions to her the next day and she refused to look at them and said she could not do anything else for me. I cannot believe she would not try to fix her own mistakes. I deserve the money back that I paid for and believe it is very unfair. So I got her corporates phone number and the customer serive number to complain. Pros: Nothing Cons: Everything especially management more