Darby Creek Nursery & Landscpg

We tagged and purchased a tree that Darby Creek planted in late summer. It was not the tree we tagged and it did not blum the following spring, They had us tag another tree and we waited 5 months for them to come out and plant the replacement. It also was not the tree we tagged. The replacement tree they planted is doing very poorly, but is not dead. We made numerous phone calls and trips trips to the nursery, trying to get someone to come out and take a look at this replacement tree, They broke promised after promise after promise to have the owner contact us and come out and look at the tree. The last person we talked to was a young lady who claimed to be the owners daughter and assured us that he would contact us. That never happened. What we have learned is that it's true, ""the apple doesn't fall far from the tree"". Don't trust Darby Creek. Cons: NO customer service after sale more

A rep came out to discuss landscape plans. He never returned calls or emails. I booked early in the season to be sure I'd get on the spring schedule. By the time I gave up on Darby Creek, I couldn't find another service with available time. I am easy-going, if designer did not have time or interest, I would have been fine and moved on. I consider it inexcusable to not return phone calls or email from a potential client. more