Walked in the dealership with my daughter who was looking for a car. Greeted almost immediately by Steve who was extremely friendly and patient while we asked him a million or so questions about Hondas. (We had previously bought Toyota, VW, and Nissan but never a Honda.) We asked Steve to convince us why we should buy the Honda over the VW we had recently seen. He was able to provide us with sound and logical reasons. Steve remembered that I mentioned that I intended to check what Consumer Reports had to say about specific Hondas. Without asking, he took it upon himself to do the CR research and call me with the results. He even offered to keep the magazines at his desk and available for me to look at them. He wanted me to feel certain that he was not fabricating any of the information.
more