Custom Fencing & Decks of Ohio

By all the reviews this company may have been good at one time but the ownership has changed to the son and the service or lack there of that I have received has been nothing short of terrible. I Paid $2100 by check to have deck stairs added in September of 2010. Company promised quality guarantee and warranty on the work. After examining the work found many defects including boards not nailed down, rusted indoor nails used, sloppy uneven cuts, gaps in railing, code issues, hurricane clips used to secure stairs to existing deck (unsafe!) and just generally terrible workmanship. Contacted company 4 times and after threat of legal action got a call back on Oct. 5th. It was agreed that the company would come back to fix the issues on Oct 7th. The company never showed up or called. I made 4 more calls without response over the next week. I then contacted my lawyer who sent them an initial letter to which the new owner Chad Evans responded. Chad agreed to come look at the issue. On the date Chad was to come look at the stairs he was late and I had to call him to come out. Finally he arrived and after looking at the stairs he agreed that there were many problems and that he would return to fix them after the holidays. I have been calling him since January 2011 and have never gotten a single call back. This has been one of the worst experiences of my life and I simply want a safe set of stairs for my 2 young sons to be able to use. more

I would like to commend and reccommend Custom Fencing and Decks to anyone that expects the best. After being decieved by contractors in the past, where it concerns starting dates, price and quality...Its refreshing to find a family owned company that still beleives the customer comes first. Pros: Clean, Polite,Professional more

I have dealt with many contractors over the years and am glad I have found one I can reccommend to family and friends. They built a 24x30 deck on the back of my home and was done in a professional manner and on time. Anyone who wants something to show off to friends should contact these professionals Pros: On time and quality work more

I recently had Custom Fencing and Decks construct a 20x50 deck with an attached Gazebo. Not only did they finish ahead of schedule, I received constant supervision from the owner and Joe answered any questions I had in a timely manner. I am very picky about my outdoor projects and they did not dissappoint me. Pros: Careing, on time, and neat Cons: Busy more

After calling several contractors and receiving bids that appeared cheaper, I did my home work and found that the so-called bargains cost more than originally quoted. Pros: Professional, clean, honest more

We hired Custom Fencing and Decks to build a fence around our backyard. Joe Evans was professional with his estimate, and gave attentive customer service when we had to go to the Bexley Zoning Board for approval. The fence was built quickly and efficiently once we had the approval, and it looks great! We definitely recommend Custom Fencing and Decks!! more

I recently contracted with Joe Evans to complete a deck another contractor decided not to finish. He treated me fairly and unlike many others was able to complete the project without claiming he needed to tear down what was already built. Rest assured I will be using Custom in the future. Pros: professional more

ITS REFRESHING TO DEAL WITH A COMPANY THAT DOES WHAT THEY SAY AND DO WHAT THEY DO. Pros: GREAT QUALITY WORK, REASONABLE PRICES Cons: BOOK EARLY... more

My wife and I hired Custom Fencing and decks to buld my timbertech deck and gazebo. Not only was it completed on time, but any issues that needed addressed after the completion was handledd in a timely and professional manner. I would reccommend them highly if quality is what you require. more

We recently contracted with CFD and was very pleased with their quality, and professionalism. I have had to deal with many contractors in the past and was suprised that there is still one that treats you as you would like to be treated. They were on time, clean and very professional. We would highly reccommend them to anyone who desires quality, and price for decks. Pros: on time, professional more

Custom recently resurfaced our 16x32 deck and did a wonderful job. When everyone else wanted to tear down the whoe deck and start over, Mr. Evans stated that it was not necessary, that the frame was solid and there is no need to spend extra money. I would reccommend them to anyone who wants honesty. Pros: On time, polite more

My wife and I recently contracted with Custom Fencing and Decks for a 10x20 deck and it was completed on time and to our complete satisfaction. We highly reccommend them to anyone who wants a project done on time and done well. They showed up when they said and even with the weather completed within a week of the promised time. Pros: Done on time more

I recently had Custom come out to my house and give me a estimate on removing some deck boards so some water issues could be fixed. Joe came out and explained to me that no removal was necessary as the water problems was not the result of the old deck, that he didn't install but was a dirt issue too close to my house. He explained to me how to fix the problem and didn't even charge me a service call. I offered him some money for the service call and he refused, saying its simply just customer service and to remember him if any other projects need done. Boy you can be sure of that. In a world of overcharges its refreshing to deal with someone with consideration. Pros: customer service beyond more

THEY COMPLETED A FENCE AND DECK THIS LAST FALL AND TO MY COMPLETE SATISFACTION. THEY ARRIVED WHEN THEY SAID AND COMPLETED AHEAD OF SCHEDULE. WORKING WITH JOE EVANS WAS A DEFINATE PLUS AS HE REPRESENTED THE COMPANY WELL. Pros: EXPERT QUALITY, SERVICE Cons: BOOKED UP, HAD TO SCHEDULE EARLY more

DO BUSINESSWITH CUSTOM FENCING AND DECKS WAS A TREAT FOR ME AFTER GETTING ESTIMATES WITH THE SO CALLED BOX STORES. I RECEIVED PERSONAL ATTENTION FROM THE OWNER, JOE EVANS, AND HE TOOK HIS TIME EXPLAINING TO US WHAT OUR OPTIONS WERE. WE DECIDED ON HAVING A 16X30 DECK BUILT AND WITH THE MONEY WE SAVED, WERE ABLE TO AFFORD A THREE SEASON ROOM. I AM NOT SAYING THEY ARE THE CHEAPEST, ONLY YOU GET WHAT YOU PAY FOR.. AND WITH THESE PEOPLE YOU GET MORE THAN YOU PAID FOR. Pros: PERSONAL SERVICE, OWNER ASSISTANCE more

Highly recommend their services. Very polite, reasonable and professional. Trust them as i did and you can't go wrong more

After working with another contractor who pressured me into a contract of only 29.00 per month with a hidden apr of 28% I am sure glad I went with Custom Fencing and Decks. He was honest and did exactly what he said they were going to do. Pros: Fanily owned, Dealt with owner more

I have recently had a project completed by Custom Fencing and decks and was completely satisfied. Pros: Neat, courteous, arrived when stated more

I recently had Custom Fencing and Decks install a fence and 20x20 Cedar Deck at my home and after talking with several local companies, I can tell you that these people know their product and know how to build. I have dealt with several contractors in my life on many properties and no one has followed up and lived up to my standards until now. I can't say enough about the service and price...just deal with them yourself and see the quality. Pros: Friendly, product knowledge, and craftmanship Cons: expects perfection....if that can be considered a con more

I recently had Custom Fencing and Decks install a 20x60 composite deck and 250' of fencing. Not only was Joe Evans very professional but presented himself well. He followed through from start to finish on the entire project. I would highly reccommend this company for any needs you may have. I am sure that you will have the same satisifying experience I had. Pros: Extremely professional, completed project on time. more