Curtis Total Service

A very unethical, dishonest, unprofessional, and expensive company. Do not trust he positive reviews, most are from the owner and staff. They can't even lie well. more

10:30 I called . Air conditioning was not working. They scheduled a service call between 300 and 400. They were here at 3:30.The service tech's name was Matt. For a young gentleman, he was very professional and Curtis should be thankful they have someone like him representing them. The problem was fixed within 5 minutes. I also purchased a service maintenance agreement. After seeing their response time to my problem, I would highly recommend Curtis Total Service more

I called Curtis Total Service on a Saturday Night as I had a main line backed up in the basement. When they returned my call I was told it would be $185 and he would need a credit card to verify. When he arrived at the house I was told that the price would be $400. If I did not hire him he would get the $185 for showing up. As I needed the work done I reluctantly agreed. He also charged and extra $90 dollars to knock out and old sewer cap that took him 30 seconds. By the time he was finished the price was through the roof. I would never use this service again and would not tell anyone else to use it either. They should be investigated for fraud. more

Curtis Total Service is a top-notch company that has serviced our plumbing & HVAC system for years. Recently we needed a lot of plumbing work done because of our house remodel. It is nice have a company that I can trust in regards to quality work, billing, and customer service. Always a pleasure working with them!!! more

I signed up for the service contract - 2 visits (1 for AC, 1 for heating system). We have 2 units so had to get 2 contracts. The 2 guys were knowledgeable and touched up a few things. Then came the shocker. They had to replace the capacitor on the outside unit. Their quote after the service contract 10% discount - $ 447. I should have stopped them right there, but would not know if there were other problems or if the system would work. They suggested changing the 40amp wiring contactor also. I said go ahead to avoid any future problems - $310 for that. I then went online and looked at prices for the capacitor and the contactor. Both were online for a total of $120. That was a shocker. I could see charging double and doing the repair for a total of $ 300. Even that would be too high. But charging $726 - that is totally unreasonable. Any honest company would do it for $300 total. I should have told them to hold off so I could get quotes from other companies, but then they would not be able to see if that would fix the problem or if the rest of the system would work. They did do some other touch ups, answered my questions, and gave a slight discount. But $ 726 for 2 basic replacements, on top of the $550 service contract. That totals almost $1,300. And they will return to look at the heating system in a few months. It was quality work, but almost triple what other companies would charge. Another company charged $180 to replace the motor on the outside unit, and Curtis charged me $726 for replacing a capacitor and contactor ? I am very unhappy and left a message on their Account voicemail. I now see the other reviews of their extremely high charges, which seem to be the norm for them. My neighbor recommended them, but I should have done my homework. Get quotes from different companies and don't be talked into spending a ridiculous amount of money for a basic repair. I cannot recommend Curtis. more

My hot water heater broke immediately before I had to leave town on business. They arrived at my house after I left and my girlfriend was home by herself (and I think they tried to start taking advantage the second they saw it was just a single woman in the house). When my flight landed, she sent a text saying that one guy was there for 3 hours and they charged total $2200 for the hot water heater (the bill was just a lump-sum; they didn't break out labor and material costs). I looked up the unit they installed on Amazon, and it was a $700 unit (It was just a standard Bradford White atmospheric 50 gallon natural gas water heater). The math worked out to be $500/hour for labor!!! I immediately called the company and told them that $500/hour is a higher billing-rate than most high-powered lawyers. After threatening to uninstall the unit myself and returning it, they immediately knocked almost $1000 off the bill, making it at least close to something reasonable, but it still shouldn't have to be that way. I honestly think that they tried price-gouging as soon as my girlfriend answered the door. As far as workmanship goes, they did a good job. But next time, I'm going to give my business to somebody I can actually trust. Having a hot-water heater break is already a hassle; why make it even more of a hassle by dealing with people who are openly trying to take advantage of you? more

Do not EVER use Curtis Total Service, Inc for any home repair service!!!! We called them when we had our plumbing issues on May 18th. They charge $77.00 just to come out to "look" then wanted to charge us over $400.00 to snake it. We told them no and to leave. Today, May 25th we get a certified letter from an attorney's office billing us for $227.00! I called Curtis Total Service, and was told I need to talk to the attorney. I said we never got a bill and I would bring her the $77, she said we have to deal with the Attorney. Called attorney, had to leave a message. This is horrible service! Terrible Company! more

Plumber did not know what he was doing and I had to call another company after I stopped payment on my check! more

Good Company. Technicians are polite and friendly. They were very nice to my dog too. I had a clog in my toilet. I called them in the morning and they came and fixed my problem the same day. I was very satisfied. I hope my toilet doesnt clog again but if it does I know who to call for next time. more

My hot water heater broke 2 years after Curtis installed it. Even though the heater was still under warranty, they said they would charge me $1100 to change out the old for the new even though it would only take 2 hours. This was more than the original parts+labor was. When I asked the manager to explain this discrepancy he said "That's just what the price is." WAY OVERPRICED. Poor workmanship. STAY AWAY. more

I called three place until I called Curtis and got a real person on the phone to explain my issue to... I was having drainage problems in my backyard. They said that their technican would come out to assess the situation. There guy came out - I think his name was Jeff and he told me what the problem was. I knew it was not going to be an easy fix. They gave me a price to get the job done. They started the next day. Frozen ground, snow and a little sleet they excavated and had to come back for three days -for a job that was supposed to be one day AND DID NOT CHARGE ME ANYTHING EXTRA! which was pretty cool. I was very happy with their service and there follow-up afterwards. - Dan more

We appreciate all the hard work Rodney did to solve our furnace problem. His efforts to figure out why the furnace kept shutting down is reflected that excellent service Curtis has provided us over the years. - M.B. more

Their service is too expansive and their manager Rich Price is a really rude person. more

Very responsive, knowledgeable and courteous technicians. - Shepp more

THEIR PRICES ARE OUTRAGEOUS. THEY ARE DOUBLE THE PRICE OF THEIR COMPETITORS. AND THEY DON'T CARE!!! more

We never have a problem with the quality of your work and that is why we always call Curtis - Jane M. more

Rich Price, Thank you for your understanding and willingness to work something out regarding the "service fee". I look forward to talking with Jerry next week regarding the patio room and diverting the water. Thank You, Stevie more

Dear Curtis Total Service, I would like to say thank you to your plumber Jacob Eisenhardt. He did a great job. I was amazed because this day and age when you get what you want. All I can say is Wow. He was wonderful, and my husband and I would just like to say thank you. The job he did is a miracle and it has made our life so much easier and to show the patience to come out on a Saturday and fix our problem was like a blessing. Thank You, Joan and Arthur more

Job well done.Service provided by this company i would rate a five out of five. - the3puttr more

Work done efficiently and quickly. - Dennis T. more