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Crystal Crystal Carpet Care

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1131 Harrisburg Pike
Columbus, OH 43223

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(614) 351-8858
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Reviews
( 296 )
( 135 )
( 8 )
( 21 )
( 5 )

Best

Darryl did an amazing job explaining how different the crystal cleaning process is from traditional steam cleaning, and delivered thorough excellent results. Would definitely reco...

Worst

The cleaners were running late, and kept us informed of that, but they were very late. They presented a bill (we bought a service throug Social Living), showing we owed $8.70. I...

Helpful 11/14/2013

The service was great, they were on time and in and out quickly. They answered all my questions and even gave me information I needed and forgot to ask for. more

Great service 11/12/2013

My man Big D did a great job! more

Excellent Service! 11/11/2013

I am extremely happy with the service our technician provided. He was very knowledgeable and removed several carptet stains that other companies were not able to remove. I will definitely use Crystal Crystal again! more

still spots 11/3/2013

I love your process and think my carpet looks great but, there is a spot on my steps and a few on my area rug that didn't go away. Is there a way to get rid of them? They did lighten, just didn't disappear. Couldn't tell that was the case when the carpet was wet. I have recommended Crystal Crystal and will call again for myself in the future! more

Extremely efficient. 10/30/2013

The team was timely and extremely efficient in the cleaning of my carpet. more

Good Job 10/24/2013

Fast, Great price and Clean more

Great overall! 10/21/2013

Carpets are very clean and the process I liked better than a steam cleaner. Very nice and extremely knowledgable service professionals! I would welcome them back! more

Great service. 10/20/2013

Very professional and service was fast and thorough. more

Super fantastic service 10/17/2013

Great job! Reasonable pricing! Totally will recommend to everyone. The carpet looks so much better, thank you. And at this rate, I will be able to afford to get it cleaned more often. more

Could not ask for a better experience!! 10/17/2013

Darryl was right on time for the appointment and was so friendly! He seems like he truly enjoys his work. He really listened to my needs as far as what areas I wanted to concentrate on and came up with an individualized plan to fit what I wanted. My steps were extremely soiled and now they look amazing! It went far beyond my expectations! I will be recommending them to everyone I know!! RESPONSE FROM Crystal Crystal Carpet Care: FREE Day Spa Services for You! You can Win. Find out how... like us at http://facebook.com/crystalcrystalcarpetcare Hey Ms. Umlauf, WOW! Nice! We are so happy that you enjoyed the service. Thank you so much for submitting your wonderful review. Oh, and Darryl said he is in love with your family. It is always a joy to help customer's like you. From the order process and to servicing you and your family in your house. It's a delight we want to share forever! Your kind words and valued comments are of practical benefit. It's true, really. YOU MAKE US BETTER! Please know that your words are used to promote our quality service. They will be used to advance a service environment that concentrates on providing professional quality results. We are all so very excited to hear from you and to know that you are well satifisfed with the service you recieved from Crystal Crystal. FREE Day Spa Services - Mani / Pedi Facials or a Full Day at Kenneths Day Spa. You can Win. Find how... like us at http://facebook.com/crystalcrystalcarpetcare. more

Great Job 10/14/2013

The carpets look great and it was it was done in a short time and the carpet was dry in a few hours more

Happy Customers in Powell 10/7/2013

We were extremely happy with the quality of service provided by Crystal Crystal Carpet Care. We needed our family room (which receives a lot of foot traffic), stairs, loft area, walk-in closet and two floor rugs cleaned. The service technician was very professional, friendly, and informative, and the results of the technology that Crystal Crystal used were fantastic. My wife and I would highly recommend the company. RESPONSE FROM Crystal Crystal Carpet Care: Hey Mr. Sheffler, You Brought Joy to Our Day! WOW! We are all so very happy you enjoyed your service. Thank you so much for submitting your wonderful review. First please know that it was joy to help you with your order (online via the website) and to service you and your family in your house. Your kind words and valued comments are so useful and of great practical benefit. We're not just saying that. They really are because... YOU MAKE US BETTER! It's your words that promote our quality service and on occasion, help us "improve our serve." They have already been used to advance the service service environment because they were forwarded to each person involved with your service. High 5's all around you might say. WE GET EXCITE OVER HIGH 5 STAR RATINGS Everyone here is excited to hear from you and to know that you are well satifisfed with the service you recieved from Crystal Crystal. FREE Day Spa Services - Mani / Pedi Facials or a Full Day at Kenneths Day Spa. You can Win. Find out how... like us at http://facebook.com/crystalcrystalcarpetcare. more

I was very satisfied in the quality of my service. My carpets looked great!! I highly recommend Crystal Crystal Carpet Cleaning 10/6/2013

Very professional RESPONSE FROM Crystal Crystal Carpet Care: FREE Day Spa Services for You! Look Below. Mrs. Auber - New Preferred Customer, Thank you so much for submitting your review. We are so grateful to Kim for recommending our services to you. From your comments it's great to know that you are happy with your service. Mrs. Auber... YOU MAKE US BETTER Your kind words and valued comments are so very helpful because they are used to promote and advance the quality of the service. You see, your words and your comments are posted in what we call the "Quality Service Locker Room." Tech's are given "High 5's" for providing Quality Service - not for how much they UP SOLD a customers in their home. Because of that, the buzz around the shop always centers around providing 5 Star Quality Service... "yo, how many High 5's and High 4's did you get Today Bro?" Not, "how much did you up sell today, bro." Do you see how that promotes quality? Do you see how good it can make a technician feel to hear and know their efforts are appreciated - how it can moves and motivate ALL the technicians to focus on quality? Do you see how your words tell us when we're getting it right; or where we may need to "improve our serve"... to grow and keep getting better? Do you see that? So yes, thank you for taking the time. We are so very grateful for your feedback; and for the opportunity to visit with you and to service you in your home. - Darryl FREE Day Spa Services - Mani / Pedi Facials or a Full Day at Kenneths Day Spa. http://tinyurl.com/FREE-Day-Kenneths You can Win. Find how... like us at http://facebook.com/crystalcrystalcarpetcare more

First Rate cleaning 10/4/2013

professional and good in every way RESPONSE FROM Crystal Crystal Carpet Care: FREE Day Spa Services for You! Hello again Ms. Smith, Thank you so much for sending your testimonial. We so enjoyed helping you with your order and cleaning the carpet in your home. Your kind words and valued remarks are really helpful. As we discussed, your words are use to forward quality service. They help advance an service environment with a concentration on providing expert quality results. FREE Day Spa Services - Mani / Pedi Facials or a Full Day at Kenneths Day Spa. You can Win. Find how... like us at http://facebook.com/crystalcrystalcarpetcare. more

Very curtious, polite, professional 10/3/2013

The service was excellent, the only thing I find disappointing is the free cleaning of Kids rooms have to be on the same level as the other carpet one is getting cleaned. Which means basically that only works if you live in a ranch home or are getting a master bedroom cleaned. I had a tan carpet in my living room and dining room cleaned. It wasn't heavily soiled so I have no idea what this product does on very soiled carpet. Mine seemed clean and fresh. I liked the citrus smell. There was very little moisture which is always good because when carpets in the past have been cleaned with a lot of moisture it dries and all the dirt from the pad comes right back up to the surface. So this is a good product. RESPONSE FROM Crystal Crystal Carpet Care: FREE Day Spa Services for You! Look Below. Hey Ms. Lori D, Thank you so much for adding your comments. We are so grateful for the opportunity to assist with your order and to service you in your house. We do apologize for any disappointment you experienced with Kid's Rooms CLEANED FREE limiations. Please know that all limiations are only in place to make the promote serviceable and sustainable to all customers and dwelling structions. The promotion makes it very attractive and beneficial to clean a 2nd Floor Hall, Master Bedroom, Loft, Bonus Room, or other small bedrooms. By adding just one more area like a 2nd floor hall for $14, a customers can get All the Small Kid Size Bedrooms CLEANED FREE. The idea is to "Hit or Service" the small bedrooms (kid's rooms) while we are walking, cleaning, or passing by the small bedrooms, on the same level. It's like saying, "while we're up here how about we hit those bedrooms for ya." YOU MAKE US BETTER We'll tell our entire team. Your words and High 5's will be passed on to the Website Team, the data entry person... the person who dispatched your service... and to the tech(s) who performed the work. High 5's all around. See how you helped us promotes quality - how you make us BETTER? Because of you, we as a company are better... we feel better... and we work better to deliver quality service. So yes, thank you for taking the time. We are so very grateful for your feedback; and for the opportunity to visit with you... and to service you in your home. - Darryl FREE Day Spa Services - Mani / Pedi Facials or a Full Day at Kenneths Day Spa. http://tinyurl.com/FREE-Day-Kenneths You can Win. Find how... like us at http://facebook.com/crystalcrystalcarpetcare (typo forgiveness request... can't proofread worth a plug nickle) more

Daryl was beyond personable and knowledible of the process. He is definately an asset to your team and was beyond accomodating. 10/3/2013

The carpets looked great after. Our new house that we purchased doesn't have carpet anywhere...Otherwise, we'd definately use crystal carpet care again...and request Daryl. He's a fantastice representation of your brand. RESPONSE FROM Crystal Crystal Carpet Care: So New Thanks for providing your assessment. Actually it is was pleasure to assist you with your service request and schedule and to service you in your house. I want you to know that your kind words and valued comments are very helpful to our business. They are used to endorse our efforts at providing quality services. It's your words and the delight we have is servicing you that further our commitment to do our best to help make Your Carpet Always Look So New. FREE Day Spa Services - Mani / Pedi Facials or a Full Day at Kenneths Day Spa. You can Win. Find how... like us at http://facebook.com/crystalcrystalcarpetcare. more

Fantastic 9/30/2013

Great customer service, great price, and a great product. Highly recommend! more

Great job as usual! 9/30/2013

this is the second time ive used Crystal Crystal- they are alwasy so friendly. they did a great job and the carpet is dry in super quick time. more

Top Notch 9/28/2013

Don't hesitate to use this company! Darryl is the best! Very professional, courteous, and experienced. more

Best my carpets have ever looked! 9/26/2013

I was ready to get a hardwood floor installed in my family room because of the expense in carpet cleaning and I wasn't happy with the the results I was getting until Crystal Crystal! No my carpets look the best they have ever looked and they dried so fast. I won't use anyone else to clean my carpets again. Thank you Crystal Crystal! more
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  • Neighborhoods: South Hilltop, Hilltop
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