I know the restaurant business and been in for years. I understand this is a very busy time, but even then was so angry getting off the phone with them.
I called referring an important client of mine, who was looking for an asian restaurant. So I recommended them because I've been there myself.
The hostess was ridiculously rude. I was nothing but be polite and patient. I inquired about Valentine's Day and even said I understood. She disregards it, quickly recites what they are offering, snaps and interrupts me saying 'i can't do anything about it' and 'well, we have ""very important clients"" ourselves too'.
THIS IS ABOUT THE CUSTOMER, NOT A WAR AMONGST RESTAURANTS. DROP THE PRIDE!
It lacks even common courtesy. There are plenty of other restaurants out there, especially places that don't MICROWAVE their FISH before bringing it out (info from their former waiter)
Pros: Decor, Location, History
Cons: Lack of courtesy, Insanely rude hostess, Microwaved food
more