Computer Works

Weird... I read these reviews and they are so different from my own experience. I had two of my laptops break down, one... they said could be fixed and would be ready to go soon. Cost me 150.00 for the cooling fan issue and they gave me an honest opinion on the memory; did not even try to talk me into more, said it really was not needed. My other 17 inch HP they said thee motherboard shorted out from being knocked off the table. Needs a new motherboard, kinda spendy, but in my opinion worth it.\r What I find interesting is I work on PC's and Laptops for a living (but as a cardinal rule, NOT my own) and I know what is involved, and I feel they have been honest with me.\r Time is money, and the way I figure it, is that no matter what it is going to take time, we as customers just need to be aware of this fact. In todays computer age we are told to back everything up....if we don't we have no-one to blame but ourselves.\r KUDOS ComputerWorks....you are A-OK in my book :)\r \r New Update:\r Got my 17 In. HP back yesterday.... very pleased, yea was a little more than I thought, but they worked with me...\r Once again, Highly recommend in my book, there are always going to be a few bad experiences, but it does not detract from a local shop doing the best they can at accomodating all :) more

In my opinion you should only use a computer store that values their customers time and performs the work that they were paid to perform. When I 1st went in I was told that it would be 4-5 business days before they could look at my two lap-tops. I purchased a number of laptops from a surplus auction and I needed the passwords removed. They told me they would have to run a diagnostic to find out what the problem was. I told them they didn't need to run a diagnostic because they already knew what the problem was and I didn't want to pay for a $79.00 diagnostic fee for each laptop when they already knew what needed to be fixed. I told them that if they knew how to take it off without having to diagnose (that it needed to be taken off) then they could do so. They are both Dell Laptops with the same problem. Even if it had taken an hour to remove the password from the 1st one it should have been easy to follow the same steps to remove it from the 2nd one with less time and trouble. The computer technician said that they would have to remove the WA. State DOT program for it to work and that they would install a ""current"" version of Anti-Virus software and install all of the various program updates. Three days after I dropped the laptops off someone suggested I call another computer repair store (since I needed them back right away). I found another place that was more familiar with removing passwords and would do the same work on both laptops for $50.00. I called Computer Works of Yakima to tell them I didn't need them to work on my laptops and I would be picking them up. They did their best to convince me to leave them there and that they could do the work right away. I declined and told them I would pick them up within the hour. They called me back about 15 minutes later and said that the work had already been performed and they were ready to be picked up. Later that day I turned them on only to find that they hadn't done what they said they would do. I called the store and they told me they would ""warranty"" the work. I tried to explain to him that this was not a ""warranty"" issue where faulty parts installed needed to be replaced but rather an issue of ""non-performance"" of services and or software paid for, but not provided. If they valued their customers time they wouldn't waste it nor would they take money for work or services that wasn't performed. It would probably be common sense for most people that refunding money for what wasn't done (as well as the ""time"" and trouble to get it done right elsewhere) would be the right thing to do. By the impression of how they conduct themselves, it wouldn't lead me to believe that they would put aside their ""computer"" smart mentality to utilize a common ""business"" sense. In my opinion I'd rather recommend a 1st year IT Tech student instead. more

We see, by virtue of the fact that you are posting on every site you can, that your new computer is functioning exactly as it should. You are welcome. The management of Computer Works would like, again, to extend our sincere apology that your custom-built computer had an manufacturer's hardware defect: an incompatibility between a particular Intel processor and a certain MSI mainboard, which was not listed by either manufacturer. Unfortunately, hardware defects are unavoidable, and we were glad to remedy the situation, as provided for in our warranty. Our warranty and store policies are stated clearly at each POS in bold, colorful lettering, as well as on each receipt. As you are well aware, you actually visited our store twice; not ""numerous"" times. The first time, we replaced the mainboard and card reader, and the machine tested stable in the shop. Upon your second visit to the store, through rigorous troubleshooting, we discovered the hardware compatibility issue. We replaced the computer with a completely new machine, with no compatibility issue, as well as a faster processor. Your compensation is this: a fast, functioning, reliable custom-built computer; which is guaranteed by a long-standing local company that honors its policies. We appreciate your decision not to come back, as your behavior (which your husband apologized for) frightened other customers and was abusive toward our staff. We have taken the time to archive our surveillance footage, should the need to use it arise. more

I had a horrible experience at Computer Works. I will never go back. I don't reccomend this store to anyone. If you want to buy a new computer go ANY where else. They have a horrible in store policy, NO REFUNDS on custom computers, by the way that is the only kind of computer they sell to my knowledge. So, you are at their mercy...when you have lost total faith in them and their product, you are FORCED into having to deal with them. I had to go into the store three times to get my NEW computer before they could get it to work. NO COMPENSATION. A week after I paid $900 I finally got a computer that worked. I am sure I over paid for a cheap piece of crap. A couple really obnoxious staff as well. \r Pros: Finally was able to take our ""new"" computer home Cons: Poor instore policy & customer service...a lot of BS more