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Businiess name:
Computer Works
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Review by:
citysearch c.
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Review content:
In my opinion you should only use a computer store that values their customers time and performs the work that they were paid to perform.
When I 1st went in I was told that it would be 4-5 business days before they could look at my two lap-tops. I purchased a number of laptops from a surplus auction and I needed the passwords removed. They told me they would have to run a diagnostic to find out what the problem was. I told them they didn't need to run a diagnostic because they already knew what the problem was and I didn't want to pay for a $79.00 diagnostic fee for each laptop when they already knew what needed to be fixed. I told them that if they knew how to take it off without having to diagnose (that it needed to be taken off) then they could do so. They are both Dell Laptops with the same problem. Even if it had taken an hour to remove the password from the 1st one it should have been easy to follow the same steps to remove it from the 2nd one with less time and trouble. The computer technician said that they would have to remove the WA. State DOT program for it to work and that they would install a ""current"" version of Anti-Virus software and install all of the various program updates.
Three days after I dropped the laptops off someone suggested I call another computer repair store (since I needed them back right away). I found another place that was more familiar with removing passwords and would do the same work on both laptops for $50.00. I called Computer Works of Yakima to tell them I didn't need them to work on my laptops and I would be picking them up. They did their best to convince me to leave them there and that they could do the work right away. I declined and told them I would pick them up within the hour. They called me back about 15 minutes later and said that the work had already been performed and they were ready to be picked up. Later that day I turned them on only to find that they hadn't done what they said they would do. I called the store and they told me they would ""warranty"" the work. I tried to explain to him that this was not a ""warranty"" issue where faulty parts installed needed to be replaced but rather an issue of ""non-performance"" of services and or software paid for, but not provided. If they valued their customers time they wouldn't waste it nor would they take money for work or services that wasn't performed. It would probably be common sense for most people that refunding money for what wasn't done (as well as the ""time"" and trouble to get it done right elsewhere) would be the right thing to do. By the impression of how they conduct themselves, it wouldn't lead me to believe that they would put aside their ""computer"" smart mentality to utilize a common ""business"" sense. In my opinion I'd rather recommend a 1st year IT Tech student instead.
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