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Businiess name:
Computer Works
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Review by:
citysearch c.
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Review content:
We see, by virtue of the fact that you are posting on every site you can, that your new computer is functioning exactly as it should. You are welcome. The management of Computer Works would like, again, to extend our sincere apology that your custom-built computer had an manufacturer's hardware defect: an incompatibility between a particular Intel processor and a certain MSI mainboard, which was not listed by either manufacturer. Unfortunately, hardware defects are unavoidable, and we were glad to remedy the situation, as provided for in our warranty. Our warranty and store policies are stated clearly at each POS in bold, colorful lettering, as well as on each receipt.
As you are well aware, you actually visited our store twice; not ""numerous"" times. The first time, we replaced the mainboard and card reader, and the machine tested stable in the shop. Upon your second visit to the store, through rigorous troubleshooting, we discovered the hardware compatibility issue. We replaced the computer with a completely new machine, with no compatibility issue, as well as a faster processor. Your compensation is this: a fast, functioning, reliable custom-built computer; which is guaranteed by a long-standing local company that honors its policies.
We appreciate your decision not to come back, as your behavior (which your husband apologized for) frightened other customers and was abusive toward our staff. We have taken the time to archive our surveillance footage, should the need to use it arise.
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