Comeaux Furniture and Appliance

I just purchased a leather sofa set from here, was sofa and love seat, $2,000. Real leather, not the bonded or blended stuff that is gonna peel or crack in a short time. \r \r AJ was my sales rep and he did fine. Not really detailed, with extra information, but then that's my job. The concern is the look and comfort here right?\r \r He did mention the guardsmen warranty which covers just about everything for about $140. After a bit of research on that company, I saved my $140, couldn't find a review higher that 1 star on guardsmen, good thing you can't do a zero star I guess. \r \r Anyway my purchase went smoothly, they even have a 12 month same a cash deal, so free money for a few months. \r \r The delivery was scheduled $89, and was called the day before with a 4 hour ""window"" as I was explained they would do when we 1st scheduled the delivery, and was told I would get a call when they were on the way. \r \r Here we go, Friday I get the window for Saturday 12:30 to 4:30, Saturday comes, and sure enough I get a call at 1:00 ok sir we are on the way. Oops I had to run off and was about 20 minutes away. I explain to the guy he says No Problem! I will sit tight and wait for you. \r \r Sure enough they are there when I get home, he comes in to see where it is going, looks for any moving issues and brings in the set. The unwrap every thing and assemble what they need to and set everything up right where I want it and then proceed to ask me to inspect everything and ask if there are any issues. \r \r It all looks fine to me. He then takes pictures (good idea) and they then clean everything up and we are done. \r \r My set has a good ""new car"" smell. That new leather smell. \r \r I really like the set, the store, the service, the whole deal, and feel it was at a good price. \r \r I have purchased a couple of appliances from them as well as a bedroom set. \r \r I think complaints may be over done. \r \r My experience was all good!\r \r Thanks!\r more

My son bought a leather ""Durable Mahogany"" sectional sofa from Comeaux 2 1/2 years ago. He even bought the 5 yr damage warranty. The sofa began peeling its leather soon after the one year factory warranty expired. I spoke with the manager who immediately said there was nothing they could do. When I suggested that their merchandise was of poor quality, he said, ""we can end this right here"". When I told him we would not be back, he walked away. They need better personnel, better merchandise and to stand behind their merchandise like Hurwitz Mintz has always done. My son made a big mistake in going there! more

It has always been family tradition to shop at our local Comeaux store. I still sleep on the original magahony bedset I purchased from the Metairie store a few years ago. Since moving to the northshore I headed straight for AFD. Unfortunately, after shopping over 45 min. and ready to pay for a sofa package, I was told by Jerry, the store manager, that that deal was an error. Surely after mentioning we were repeat customers, some kind of deal would be worked out to benefit both AFD and the customer. I called Jerry soon after leaving the store to express my cocern, but his only response was I am sorry for the human error. The Comeuax family business will no longer hold a place in my heart, as you have lost this local customer and I will spread the word to family and friends. more

I was highly disappointed with my recent purchase of a set of queen mattress. The sales rep was very nice however it was not disclose to us that once we purchase the set and if we were not please with the comfort, we could not bring the mattress back for an exchange or refund. When I spoke with the manager he advised me that it is not their store policy to disclose that information to us. So that means we are stuck like chuck with a mattress set that we can not sleep on and paid $700 for. more

I am very proud to say, I recently shopped at Comeaux Furniture and Appliance and recieved, Royal Treatment they went above and beyond to fill my needs. Great Selection and service.... Way to Go Comeaux, Thanks more

My experience was a total disappointment. I was referred by a friend whose taste is very good, to look into this store for a bedroom set. I was dead set on a particular item at RTG but took a chance. The bedroom set I chose here was extravagant but the sales rep was eager for a sale. First, she promised me a discount which I did not receive. Then she gave me a delivery date of 2 weeks later after the purchase date which did not happen until a month later. Then the delivery company said they only deliver in my area on Fridays. Called to find out the delivery time... the end of the day; 2pm-6pm. A day of work totally gone down the drain waiting on a delivery. This overall experience with Comeaux's has been a total disaster!!! Won't happen to me again. I will not return. Pros: Nice furniture Cons: Sales reps need more training/better delivery service more

These people are the best. The prices are the best and they do not advertise as a rule....to pass this savings on to the customer. I believe it. I've shopped around and see the same furniture and appliance at Comeaux has a lower price by 10-20% than any other store it shopped. Pros: BEST PRICE FOR THE VALUE Cons: Remodeling at Store more

somebodies got to pay for that facelift;) why not us... the furniture customers?! Pros: facelift looks great! Cons: prices are going through the roof! more

Thankfully we had a great appliance specialist in Tom {Doc] Gordon. the man listened to our unique needs and designs and taylored a kitchen to order. We needed everything and Tom gave the plusses and minuses on every option that we had. He should actually have his own appliance store, and its a shame he isnt because we would send every single person we know to him. everything was set and Tom gave us the timetables. we breathed a huge sigh of releif. then he got word that the factory couldnt get us our merchandise for another 6-8 weeks later than the agreed on time. Tom told us it hadnt been ordered when the request was put in. After practically begging to get the pieces ordered, it was finally granted. this more than doubled the time it took for our appliance to arrive to our domicile. Still we appreciate Mr. Gordon's efforts, knowledge and work ethic. Pros: very knowledgeable appliance salesman Cons: getting appliances ordered and delivered more

we purchased an entire bedroom set by univeral furniture factories. It was delivered badly damaged and we tried to reject it, but the driver said that we had to take it and a repairman would be sent out. after 12 calls over the next week we scheduled a repairman to come to us. he showed up two hours later than my wife could be ther and they blamed us. we attempted to reschedule and they played pass the phone in the office. we heard the manager tell an office worker that he wasnt here! another two weeks passed and a repairman finally scheduled with us. then he tells us it would[the dresser, and chest] have to be reordered because the wood was damaged beyond repair. we said fine, but are still waiting going on three months. the customer is always wrong here. Pros: prices are competative. Cons: they dont care once they take your hard earned cash! more

Our experience is a nightmare. First our salesman Frank lied to us about a dining room set and hutch being available. We put down the full amount, only to learn later that it was discontinued! Fine we said, give us our refund. He said he couldnt do that! The manager is a fat spaced out guy named Jim also told us in slurred speech that he couldnt refund our money and that we'd have to reselect. We asked to speak to the owner but Jim said that wasnt possible that he was at market or something. Another salesman said he was in fact in his office with the shades drawn! We think Jim was either drunk or high, and he kept forgetting what our problem was. we reminded him several times after he started asking us if we had broken the seal on the mattress! we hadnt purchased a mattress!!! terrible incompetant pass the buck company. We are still in limbo after we finally found another set which had to be ordered. Its not in yet and Jim and our salesman both quit or got fired. terrible experience! Pros: Prices are competative Cons: EVERYTHING else. more

Great place to shop. Great Customer Service and friendly people. Pros: Delivered right on time. more

I looked everywhere, Comeaux's had the absolute best prices on a full bedroom set and several appliances. Pros: PRICES more

We purchased a Bedroom Set, Washer/Dryer and Dining Room Set from a very nice and helpful saleswoman. We got it the next day. The delivery men were great as well, and the Bedroom Set Pros: Nice people, quality products and LOW PRICES Cons: None today more

Short n' Sweet: Pros: Ambience & Quality Service. Cons: I'll have to think about this one. more

Everyone was very nice, knowledgeable and helpful. the store looks GREAT. Pros: Variety, Value, Quality and Professionalism Cons: The vending machine was out of CHEEZ-IT's more

Comeaux's is great. Beats all the competition on price/value , service and quality. Pros: Helpful employees, price, quality, customer service & delivery Cons: They need more of these great stores !!! more

I love the service and the lengths the salesmen will go to in order for you to get the merchandise you want. It's been well over 40 years that I've shopped there and am just sorry I can't get there anymore because I've stopped driving. If I do need anything, no one will stop me from going to Comeaux's. Pros: Once had a sofa and the repairman came out for years to reattach loose buttons. more

IT HAS BEEN LONG TIME SINCE I HAVE BEEN IN COMEAUX FURNITURE AND I END UP BUYING MORE THAN WHAT I WENT IN FOR....IT WAS NICE TO HAVE THE SALES LADY NOT FOLLOW YOU AROUND AND SHE KNEW THE MERCHANDISE . I WAS VERY SURPRISE! ALL STORES HAVE PROBLEMS FROM TIME TO TIME BUT YOU ONLY HEAR ABOUT THE BAD NEWS INSTEAD OF GOOD NEWS. I LOVE SHOPPING THERE AND WILL BE BACK AND DELIVERY MEN WERE VERY CAREFUL AND NICE. GREAT STORE!!! more

I have to say, I was an ex-customer for a while due to a horrible situation last year trying to get $25,000 worth of merchandise delivered. In the end, I got a refund and shopped elsewhere. A girlfriend of mine talked me into coming in last week, she said they had gotten some new merchandise and she wanted me to see a particular sofa she was in love with. Reluctantly, I went, fully expecting the same rude employees, and useless office people. I was pleasantly surprised-everyone was very nice, the store looks better than it ever has(kudos to their decorator) and it is finally a pleasant place to shop. Almost everything we asked about was in stock at their new warehouse-apparently they are warehousing in 4 times the space they had before-I actually wound up buying a vanity and some artwork, all of which was delivered 3 days later, on time, with no problems. My friend bought the sofa too, and she got hers the same day as me. We also checked out their other store on the first floor of their warehouse in New Orleans-VERY NICE-it's supposed to be a clearance center, but if you weren't looking at the price tags, you would think you were in a regular furniture store. They did a nice job here. Pros: New styles, fast delivery, friendly people, wide variety of merchandise Cons: Not a whole lot of parking at the Metairie location more