Comcast Cable

I sign up for 6 months for 19.99 then after six months my rate went up to $62. Really??? I called and they said, unfortunately that what we have right now, take it or lose it. more

horrible company ,worst in terms of customer care more

I have been a Comcast customer for years both as a residential customer and small business. Rates are very competitive when you compare apples to apples with the alternatives (phone, internet, and cable TV). Channel selection and internet speeds are also excellent. more

Why does Comcast sign people up with packages that include high definition stations and then give them equipment that cannot provide high definition to their HDTV? It just seems ethically wrong and that there should be a class action lawsuit to prohibit a company from advertising prices for high definition packages but then not provide the high definition channels with the equipment provided. I am interested to hear a Comcast employee explain how they see this to be ethical. Just come clean and say Comcast is trying to scam customers out of another $8 a month by not revealing the true cost of a high definition package up front. Shameful Comcast. more

I agree that people have a right to choose what they pay with Comcast; though I feel it is pathetic that you have to call every 6 months or so and threaten to leave in order to prevent your rate from doubling, or even tripling. It's unfortunate that this monopoly of cable internet and television service has been allowed to enter markets without competition from anyone selling the same service. There is an arrogance created by this situation... demonstrated by the games played by them. It's also quite telling that someone working for the company would actually call a customer of any time ""thoughtless"" and/or ""unintelligent"". In my world, we look at dissatisfied customers as our best friends because they tell us what we need to hear to improve. I would never dream of insulting them for caring. more

pay no attention to ""mercurman""'s scathing, half-thought out review. more

I saw an ad for Comcast high speed internet for $19.95 for six months. I called and signed up for it, and I asked if I could pick up the self-install kit locally instead of waiting for it to ship. I was told thta I could, and I was given the local address of where I could pick it up. Not fully trusting Comcast, I also called the local office directly and asked them if I could pick up the kit that day and still get the offer. I was told that I could, and once again I was told where to go to get the kit. I went to the local office and while I was picking up my modem and the kit I asked them TWICE to verify on their system that I was signed up for $19.95 for SIX months, and TWICE he verified in their system that I was. When I got my fist bill it showed $24.95 for FOUR months!! I called Comcast and explianed the story above. They flatly refused to do ANYTHING! I was told that their system showed $24.95 for four months and that was that. I am canceling my ""replacement"" offer today (two months early), and they have lost a customer for LIFE!! I hope that the extra $5 a month for two months was worth losing a customer for life for, but obviously for them it is! more