I agree that people have a right to choose what they pay with Comcast; though I feel it is pathetic that you have to call every 6 months or so and threaten to leave in order to prevent your rate from doubling, or even tripling. It's unfortunate that this monopoly of cable internet and television service has been allowed to enter markets without competition from anyone selling the same service. There is an arrogance created by this situation... demonstrated by the games played by them.
It's also quite telling that someone working for the company would actually call a customer of any time ""thoughtless"" and/or ""unintelligent"". In my world, we look at dissatisfied customers as our best friends because they tell us what we need to hear to improve. I would never dream of insulting them for caring.
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