Coit Drapery & Carpet Cleaners

The carpets were cleaned very well. Also, the couch came out pretty well. I wasn't that impressed with the hardwood floor cleaning. more

Removed spots in carpet in bathroom, applied freshner to whole carpet job. Carefull about protecting corners of walls and flooring from hoses and drips. Very friendly and as always, did an absolutely fabulous job. more

I first tried to clean my carpets myself but ended up with ugly dirty tracks on my off white carpet. with 2 dogs the carpets needed a thorough cleaning. the guy from Coit came gave me a quote and cleaning my carpet all at the same time. even after 2 months the carpet stop looks great. more

Quality cleaning of rug also cushions for boat Helpful fellow who returned cushions- He was very professional, helped me get cushions back to the boat ( tide was out and the ramp was very steep )and was right on time for return delivery. more

I have been a Coit customer for years but will never use their service again. My recent experience with them and lack of response to my complaint was inexcusable. They left my carpet so dripping wet in places I was left trying to soak up the water with bath towels for hours. I could not move my furniture back for three days. Their only response was "sorry". Not much of a guarantee of satisfaction. RESPONSE FROM COIT Seattle Carpet Cleaning and Restoration: Thank you so much for your review and letting us know that we fell short of the world class service we train our employees to deliver. Please accept our apologies leaving the carpeting too wet and for not doing more when you told us. We agree that it is inexcusable. We want to regain your trust and make this right as we are not the kind of company that doesn't care. Our General Manager, Doug Wheelock, is researching your account and will be contacting you. more

Thanks for offering to come back for air duct cleaning. I declined but was happy to be offered reduced price to do the job. more

We were so disappointed we called the phone number given to us by the sales rep. It was not a local number and we were transferred to a voice mail. I left a message and never heard back. Floor WAS NOT deep cleaned, let alone well cleaned. Then varnish was sprayed on top of the areas that were not cleaned. Now we have dirt varnished on to our wood floors. Plus, the employee slid chairs across our deck (when I asked him to wait for my husband to help him) and as a result, the paint on our deck has some nice long scrapes. I need to have it repainted. What a wreck. Carpet and upholstery service was fine, but I had to have a way to let COIT know how displeased we are about the wood floors! RESPONSE FROM COIT Seattle Carpet Cleaning and Restoration: Thank you very much for your review of our services. We survey our customers because customer satisfaction is our priority. We strive to deliver world class service and from the sounds of it we fell short in your case. First, please accept our sincerest apology and know this is not the level of service we train our employees to deliver. Secondly, we want to regain your trust. Our General Manager, Doug Wheelock is researching your account and will be contacting you in an effort to do that. more