Coast Nissan

I'm on my 4th BMW purchase from Coast BMW and not sure why all the negativity either. My purchasing experience has been exemplary every time. In fact, it seems to improve on subsequent visits! All of the salesmen (Rob, Scott, & Scott) now know me by name and are willing to strike up a conversation with me either about the car I'm interested in looking at or small talk. The sales manager (Mark) proved very helpful working out specific requests that I had regarding the purchase of my new cars. He is a wizard in figuring things out! Have just loved each experience with him. On every visit, the entire staff went out of their way to be helpful and courteous. Car buying is stressful, but this staff makes the experience EASY and smooth. Service? Yes, I get my car serviced there as well. Glen the tech, is a hoot! He knows his stuff-I don't feel like I'm getting ripped off. His explanations were thorough and demonstrated his understanding of the product he works on. I appreciated his explanations not dumbed down to make me feel like I'm stupid and not over the top technical to make my head spin. In short, the experiences have been really positive. Part of negotiation is what you say and how you say it. If you want to make any experience positive, have a positive frame of mind going in and a positive experience will follow. If you walk in thinking you'll get screwed, you'll walk out feeling that way. Be firm, do your research, and have good questions to ask. You'll find your experience very similar to mine! Happy shopping. more

Best dealership on the Central Coast. Great service department also. Ethel gave me really good service! more

I agree with Jax, not really sure what is up with the bad reviews, but let me share the experience I had over the past week with Coast BMW and Scott Boulanger of their Internet Sales Department. Me - Southern California. Them - 5 hours drive/train north. I found a Certified Pre-Owned BMW online on their website. I proceeded to do a little more research on the car by calling Scott to get some more details not listed on the website, and then proceeded to make an offer over the phone, which was accepted. Then throughout the week, we had stayed in contact by e-mail/phone, and he had always responded promptly, while I made plans to take the Amtrak train up to check out the car with no obligation. I asked him to test drive the car to check for a common transmission problem, and he did so and knew exactly what I was asking about, which showed knowledge and honesty, as where some other dealers might not know what I would be asking about, or play dumb. I was really worried about taking the train up, and the possibility of not buying the car, and then taking the train back down for another 5 hours. It was a really depressing reality, good thing that didn't happen. After I disembarked from the train, Scott was already there to pick my gf and I up, and took us to the dealership. He really did not put any pressure on me, even though I am sure that he was aware that he had leverage on his side, by me traveling all the way up north to check out a car. He took me on a long test drive, showed me how to work the gizmos, and let me and my lady make the decision, and then proceeded to make the deal. BOTTOM LINE - No BS, stuck to agreed price, and great service. What else can you ask for from a car salesman? I traveled a total of 500 miles by land yesterday and I woke up this morning still satisfied. Thanks for reading! more