Cleanerama Cleaners

Brought two suits to be cleaned and one skirt to be hemmed. They wanted over $20 and a week and a half to just do the hemming, but I was in a rush so I agreed to their prices. I prepaid to get the 15% discount they offer, but now I realize that's just a way for them to keep your money when they do poor work and refuse to stand behind it. I came back for the items during my lunch break and they couldn't find everything so they asked me to come back. I came back and got the items later and brought them home. My wife took one look at the pants and realized that Cleanerama had pressed in a double crease. I brought back the items and they said that the manufacturer put in the crease wrong (WTF?). They told me that they would redo it and I would need to come back. I came back the next day and the creases were fixed, but the side of the pants were all wrinkled! The employee there said I should have come back in the morning when their pressers are there so I could check the work. I guess the customer needs to supervise the employees since they can't press correctly. I asked for a refund on the pants, which would have been $6.15. The employee wasn't authorized to do the refund, so she needed to call her boss to get clearance. I guess it's too much to ask for a business owner to either: 1. Be present at 2pm on a Friday 2. Empower their employees to make decisions The owner said that they wouldn't refund my money on the pants because they had ""attempted"" to press them. Hell, I could ""attempt"" to press a pair of pants by stuffing them in a Pringles can and throwing it in the river! It's the RESULTS that count. Any cleaners that can't press a pair of pants in two attempts doesn't deserve my money. more

I had an extremely poor experience using Cleanerama Cleaners. I brought curtains in to be hemmed and requested the extra pieces back to use on another project. They hemmed my curtain the wrong size and if they were to redo it, I would not have enough materials for my other project. They said sorry and either they would rehem my curtain, still leaving me with not enough material for my other project or refund my money, not both. I am now stuck buying more material because of their error.\r Also, a sign in the window says, ""ALL WORK DONE ON PREMISES"" and that is a lie. My work was not done on the premise and when I pointed this out to the owner she said there is no such sign in her window, which is another lie, I took a picture of it. That is false advertisement. Cons: false advertisement, doesn't stand behind their work more