Chim Chimney: Professional Chimney Services, Inc.

Horrible service! My property management called them out and after repeatedly not being able to schedule an appointment (due to work schedules, kids schedules etc) I finally called last minute and scheduled an appointment the next day. He came out and told me he wouldn't be able to work on the chimney because we had a fire the night before...no big deal i thought i just rescheduled. Months later my property management charges me a service fee for them having to come out and not be able to do the work. When i called Chim chimney to dispute this, she said ""oh we tell all of our customers that they can not have a fire 2 days in advance to the appointment...(note how she said 2 days in advance) I told her i was never told that and considering that i made the appointment the DAY before that this wasn't a possibility. She told me she would check my file and get back to me. She called back an hour later and said ""yes we tell all our customers that they can not have a fire the NIGHT before work"" ummmm change your story much based on my facts!!! Crappy service and wasn't even willing to admit their mistake! Because of there mistake i am stuck paying for a service fee that i should never have been charged. Especially considering that it wasn't a cheap service fee and it hurt our monthly income having to pay it i don't feel like they are good quality business. I also dealt with Karla :( more

They were timely and professional Steve W was Clean quick very bright and put me at ease... Totally clean cut, decent and amazing job...Far superior to A-1 chimney the year before. I have a very complicated pellet stove and steve was gentle precise and timely and Included my concerns in his service.. not a speck of dirt left over.He knew everything my owners manual required.Very Impressed! very high quality personnel. more

We needed our free standing pellet stove needed cleaning. I initially called His & Her's Chimney. Their technician came and immediately started pulling on the pipes in an attempt to disconnect it. I told him it had screws but he ignored my statement. He called his mgr and was told to leave the job because the last time they serviced a stove like this they had to call someone in to re assemble it.I called Chim Chimney. They were quick to schedule, called to confirm, and arrived on time. Rod did a quick assessment and started. His professionalism was a welcome relief from my previous experience. He quickly completed the cleaning in about an hour, This included the arrestor, flue, interior pipes, and stove including the blower. He quickly vacuumed any ash & soot that landed on his mat during the process. The next time I am calling Chim Chimney first. No more messing with any other service providers. more

I called the chim chimney proffessional chimney services inc. people to inspect our fireplace, they arrived on schedule, were tidy and well equipped to do the work. They gave us excellent service. PROS: good, clean, helpful CONS: upsell pressures to buy accesories more