Chartiers Animal Hospital Ltd

I will agree that Dr Sembrat can be a bit abrupt, but I don't care. Whenever one of our cats has a serious problem he is the doctor I want to examine them. He cuts to the chase and has always been right, even with some pretty bizarre things. Dr. Riffle is also wonderful with cats. He is kind and gentle. \r The folks there have always gotten us in right away if there was as serious problem. And while no vets are inexpensive these days, they are fair here. We've paid exhorbitant amounts at other places for wrong treatments and diagnoses. I'll never go anywhere else after all they've done for us and our two cats. more

I have gone to this Veterinary Hospital twice. The first time when one of our cats was ill and we were worried she was dying. She is older and probably had an obstruction from eating thread or something. We don't have much money, but, the Doctor we had worked with us and did everything he could within our budget and had suggestions for things we could do to help her out. These things plus the fluids he gave her worked wonders and she healed 100%. I don't remember the doctor's name, but, he was very gentle and sweet and talked to us in a kind way and was nice to my cat.\r \r Fastforward about a year, last week we took another cat to this vet because of the excellent service we had last time we went. Unfortunately, we had a different doctor this time and he was extremely condescending and treated us like crap. Our cat was $$ to him, he didn't seem to care about her well being at all. I wish I could remember his name, my cat is still sick, he didn't help her at all. I'm definitely not going back there, though. I won't be treated like sh#@, it's stressful enough to have to take your sick pet to the hospital, let alone having to deal with someone who is supposed to help, being mean to you and your pet! more

I have been coming here for 3 years, my dog got hit by a car 3 years ago and my regular vet could not see him, chartiers animal hospital brought me right in, and i have been coming here ever since. It is a drive for me but its worth it. Dr. Riffles care is excellent, the technicians Alexis and Joanna are very nice and friendly, they call you back for updates, the front desk is friendly. I have no bad words to say about this place. The care they give my animals are great. more

I am newer to the area and this clinic came to me via a suggestion by a friend. I made the appt and was welcomed by a friendly front desk clerk. My initial evaluation by the vet tech was fine. After the usual preliminary exam I was told the Dr. would be right in. \r \r Dr. Sembrat entered without so much of a greeting or introduction and it went downhill from there. He was gruff, unfriendly and did not come across as an advocate for animal healthcare but more as an individual who was annoyed and perhaps had better things to do. \r \r What did I rvc for $180? Heart worm test, a month of meds and substandard examination. The visit lasted less than 10 minutes and mind you, this was the first time he had met my dog. He failed to do a thorough exam and didn't even bother asking about my dogs history or ask about why I was there. He wrapped up the visit and was heading for the door when I had to remind him of my concerns about my dogs tumor (then he checked) that I had discussed with the tech. He said your dog is fat - he has a fatty tumor - he needs to loose weight and it will shrink. He barely touched my dog! I was so shocked that when he gave a curt ""bye"" and walked out I wasn't sure if that was really it. I found out it was and headed to the front desk. \r \r Now everyone deserves the benefit of the doubt so I asked the front desk clerk on the way out, ""Is he always that gruff or is he just having a bad day?"" She said, no, that's how he is. Well you can count me as someone who was severely disappointed in the lack of service, lack of a thorough exam and as most of us who have to watch how we spend our dollars these days - this is one clinic that I will not advise you to spend your hard earned money at. My dog and I both deserved better service that what this particular vet limply provided. Pros: Friendly front office staff Cons: Lack of service more

our pets have been patients close to twenty yrs with Dr. Sembrat. When we moved to the N.Hills we stopped going to chartier's because of the distance. After experiences at other vets, we found that Dr. Sembrat is worth the drive. He is so experienced and HONEST and that is much appreciated. When he put our golden down several yrs ago, we appreciated his honesty and help in decision making. We gladly drive from the N.Hills to his office because we know our pets are in the very best hands. Pros: great office staff, excellent phone skills, vets are experienced and honest Cons: all vet care is expensive more