Charm City Burger Company

Terrible. Hands down the worst delivery I've ever had in my life. The delivery guy spilled half my milkshake and had the nerve to still give it to me. We ordered two different types of wings and only received one. We ordered extra bleu cheese but yet we didn't even receive one. On top of that, I called charm city and they assured me that the proper items would be delivered before the night was over. Nobody ever came nor called and a lot of money was spent for me to receive a half ass meal. more

Much better than Boardwalk or Five Guys. Cowboy is excellent. Hippy is decent, though Elevation Burger serves a better veggie burger. Fries and sweet potato fries were better than average. Great shakes. Cute joint. more

I am a repeat offender here and love it more every time I visit. Mike Saperstein really knows what he is doing. I usually get the "Cowboy Burger" cooked "under" with tator tots. Wanting to be different, I decided to try the "My Big Fat Greek Burger." This juicy flavorful burger is just too much for words. I loved it. I am dying to try the tuna and turkey burgers next. \r \r Charm City blows away all of the new little burger joints that have opened up. Get over there and tell 'em Fork Notes sent ya! more

Best burgers in town, by far! more

This company does NOT deliver. "Delivery" tag in the description is incorrect. FYI. more

Good ole burger was great, so were the fries..However, tables were dirty and staff not very friendly. It got busy as we were leaving, but it wasn't when we arrived, and it seemed like they had enough staff. more

I adore the food here! Service a little rough, but with food like that who cares? more

Good burgers,,,need I say more ! more

This place used to be okay. Now the burgers have lost all their redeeming qualities and the staff and chefs aren't very friendly. The prices are too much git what you get. This was probably my last visit, unless I hear things have changed... Shame. more

I LOVE a good hamburger, and like others, wanted to try this for myself. This was the worst excuse for a hamburger I ever had - the meat has absolutely no taste - just lots of grease! LOTS OF GREASE! It should be renamed Grease City Burgers. Amazing that it actually won an award! more

This restaurant used to be a favorite of mine. We began going to Charm City almost three years ago once we saw a rave review on Burger Best, and we were instantly anamored with the top-knotch service and food we receved. However, it seems that with popularity, the quality of the food has plummeted. Service is another story. You'll be lucky to go in on a day where the staff isn't horseplaying around with their fellow high-school-aged peers.\r \r Perhaps with a closer eye on the staff, this restaurant may be able to get back up on many peoples' lists. In the mean time... more

Probably the best burgers I've had, period.\r \r Try the Cowboy Burger, it's insane. Get onion rings too! \r (Note: the onion rings are almost always fresh cut and fried, however if they get busy/run out, they might try to give frozen onion rings- DO NOT SETTLE FOR THESE as they are mediocre).\r \r Enjoy! more

Quality has really fallen off as popularity has increased. more

My go-to burger place. It's a little rough around the edges in terms of appearance and service, but it adds character. Delicious! more

Three years ago when we first visited Charm City Burger the food and service were great. Somewhere along the line someone forgot that the customer is the one who determines what they want and how it should be done. My husband and I were in 3/12/12 PM, both ordered Good Ole burgers, medium well. My came out fine, my husband's was raw in the middle. Took it back to the counter, and 15 minutes later went up to the counter to find out where his dinner was. The staff person was surpirsed and most likely had fogotten to have the burger done correctly. After waiting approximately 5 minutes more, she threw a basket at him with a burger with none of his toppings on it, and sarcastically complained that he should just take it, they were busy???\r Took it back to the table, it was still raw inside, I took it back to the counter and demanded a refund. The staff was shocked and I was told in no uncertain terms that only 3 temperatures were available. Both orders (my husband and mine) were requested to be medium well or hammered as they call it. After three attempts it was still incorrect. and the counter person said it is tough to get things right when someone is watching?????!!!\r This person doesn't belong in a restaurant, and obviously the cooks need to return to school. I will never go back to what was once a favorite place to get a burger. Lip service to the customer is inappropriate and uncalled for. I am the paying customer, what I want and how I want it prepared is what it is all about. Charm City you have lost your charm and will slowly but surely lose you customer base if you continue on the same path.\r Would not recommend this place again to anyone. more

Best burger ever (l'il sloppy). Fried egg atop hash browns atop bacon atop a burger... brilliant. more

THe burgers seem greasy and low grade beef==Fries are greasy too-===the staff seems like its a bother to have customers; more

I recently got take out from here and was less then impressed. The burger was so greasy that I could only take a few bites. The bites that i did chew tasted of old grease. I would not try this place again. more

The BEST around. Try their new taco place too. So good!!! more

Has Charm City Burger Co. lost its charm? Ive eaten here weekly for the last couple of months. I usually get the brunette female with a half sleeve tattoo at the register. Nothing much to say about her service except it seems she would rather be somewhere else. The burgers were incredible the first few times but recently it has gone down hill. Today was the worst and the last time I will eat at Charm City. The wait was approximately 15 minutes which is the norm since they cook to order. I had paid for an extra topping. When I got my order it wasn't correct, missing my topping. When I asked the cashier, she rolled her eyes as of it wash fault they forgot. Instead of taking the burger back and making it right, she simply went in the kitchen and brought me a small cup of mushrooms which were cold at best. I took my first bite and immediately spit it out. The bun was burnt. Not a little burnt but charcoal black. I looked at my wife's burger, same burnt buns. When I looked at the cheese inside the burger there was grill debris in the cheese as of the grill had not been cleaned in a while. The burgers were so greasy that the bottom bum became soft and wet, really nasty. I normally don't post but after paying almost $20 bucks for two burgers and to get something that not even McDonald's would serve I felt I had to expressy opinion. I think they have a great concept but if they dont step up the level of service and implement quality control for the food the serve they will loose customers quickly. more