Chapman Automotive Group

Limped into this dealership with my Buick. Took 2 days for them to supposedly fix the problem. Drove about 25 miles and the problem (that they supposedly fixed) was back. Took the car back to them but was told that it was now a different problem and it would cost another $900 to fix on top of the fix that they already had done that cost over $700. They mark up the parts at a rate of up to 150% over what I could buy the same genuine GM parts for at retail. I would not send anyone to this dealer for service. Hope that this warning helps others. more

Avoid Chapman Auto Repair Service. They have an outrageous mark-up and price gouging when you need emergency repairs to get your vehicle back on the road. My ignition switch cylinder locked up on my Chevy truck and I was not able to get started. This was in the parking lot of the shopping center directly across the street from Chapmans. The ignition switch replacement requires removing a plastic housing over the steering column, unplugging the old lock cyclinder, getting the replacement part, having a locksmith set the cylinders, and snapping the new cylinder into place. I thought this would be a minor repair and charge. I was very wrong. The repair cost was $350. The original quote was $305—the service rep attempted to add an additional $50 over what I was originally quoted for the ‘tow’ fee. I told him his original quote should have included all costs. He reduced it back to $305. I made a big mistake walking across the street to have this Chevy dealer repair my Chevy. After the fact, I got on the phone and contacted other repair services. The local locksmith would have come to my vehicle and done the job for $65, parts and labor included. The nearby Ford Dealer in Star Valley would have done the job for $164. I don’t mind paying for services rendered—but the Chapman cost was outrageous price gouging and overcharge—the part retails at the local AutoZone for $40. Chapman sent the lock cyclinder to the locksmith who charged them $15 to reset the cylinders. Chapman added that to my bill. Their markup on the labor to remove the plastic housing accounted for the rest of the charge. I had to send two emails to the service manager before I got a response to my concerns about their pricing.. Unless you have money to burn, take you vehicle elsewhere for repairs. This place will rip you off big time. more

While looking for a vehicle we called Chapman Auto and told them what we were looking for. Within a couple of days we received a call from the salesman, Lou McKenna, he told us they had the vehicle that we were looking for come in and believed it had everything we wanted. We drove the 1 1/2 hours to the dealership and met with Lou. He was a very honest person to work with. He told us what the best price they could do for us was and even went out of his way to thro some extra incentives in it for us. I would highly recommend going to Chapman Auto and working with Lou. I don't believe there is another salesman out there that will be as honest as Lou and treat you like a special customer. Lou came 1 1/2 hours to bring me the paper work I needed to sign for our truck. He could have made me come down there, but being the wonderful person he is, he went out of his way to make out transaction as smoothly as possible. more