Chaparral Moving

OK, so I can say on a positive note, the guys were very friendly and worked hard while they were moving my things. HOWEVER, and this is a BIG however, they were over an hour late and took a 3 hour lunch. I was moving only 45 minutes away and we left my old house around 1. They didn't show until almost 4pm, which means we weren't through until around 7pm. This move should have been completed in 4 hours. On top of everything else, the quote I received was very low to what the final cost was - the amount doubled by the end of the day. Imagine my shock! Will NEVER use them again.... more

I recently worked with Chaparral Moving on a project for one of my clients. Ron and his team were responsive, reasonably priced and a pleasure to work with. I'd use them again in a heartbeat and certainly recommend them to my friends and clients. Pros: Dependable, Service-Oriented more

We moved from the Brenham area to Austin and were able to relax into their reliable service because they took the time to clearly explain the plan and the costs. We found this mover to be half the cost of the other bids we got. Pros: easy to communicate and plan with more

I recently had a move scheduled with Chaparral Moving and Storage. They cancelled my first appointment at the last minute due to the possibility of rain in the forecast. My wife and I had already taken the day off work to make the move. They rescheduled me for Saturday morning. I called multiple times and when they were over 45 minutes late, they finally called and said they had double booked another move and would have to bump me to the evening. I waisted 2 hours sitting in my old house that could have been spent unpacking things I already moved myself. I went back for my 4:00 appointment and again they failed to show up! I had to book with another moving company for the following morning. This made me overstay my lease, miss a day of work, and lose most of the weekend I had set aside for moving and unpacking. They had no explanations, excuses or apologies. Don't ever book with Chaparral if you expect to move at any certain time or date. I can't believe they have even a few positive reviews. Cons: Double book appointments and fail to show up on moving day more

Beware this company does not use box trucks for moving. They don't even own trucks. What they use are pickup truck and trailers. Many drawbacks to that, including limited access and the vibration of trailers is very hard on your furniture and appliances. They don't tell you this up front, and so when they show up and they can't get the trailer into your driveway, your move does not happen! Cons: Many more

Lisa and her staff know what they are doing and are very responsive. Their pricing is very reasonable. I will call Chaparral moving for my next move as well. Pros: Easy to work with and responsive! more

they did everything we asked, cheerfully with no complaints, we are extremely pleased!! 1-21-2010 Pros: cheerfull and friendly more

Thank you for a great move. Danny and Charlie helped us and they were exceptional. There was no damage, and your staff was courteous and very helpful. I will definitely call Chaparral Moving again and I will recommend you to others. Thanks so much again. Pros: Great staff more

A quick note to tell you how much I appreciated your team last Wednesday, Chuck and Jack were professionals with a great attitude, and they did a great job! They were very patient with us, moving furniture around in the house a number of times until we were happy with it. They really went the extra mile to ensure our satisfaction. Pros: great crew and overall move more

Question after our move was, anything to serve you better: our response was to have more great staff like Charlie & Danny who were VERY helpful! Thank you so much. more

Dear Ron,\r \r During the past year and a half Austin Studios has requested Chaparral Moving on numerious occasions. Your team has been exceptional to work with. Their work was a major factor most recently in relocating our tenants for a five million dollar city bond project to stay on time and meet our overall target. Given limited time Chaparral stepped up to the plate and as usual exceeded our expectations.\r \r Chaparral is truly an outstanding company and I will continue to refer them to our clients as well as list them as a preferred vendor at the Austin Film Society, Austin Studios.\r \r Thank you for all your support!\r Austin Studios Pros: Fast service, exceeed expectations more

Everything started great until they got to my new destination with all my possessions loaded in their truck. Then they said that I would have to pay an additional $100 fee for animal hair. This fee wasn't mentioned anywhere on their website, and I didn't learn about it until we were at my new place. They would not unload the truck until i paid their fee, so I no choice but to pay it. Cons: Would not release my items until I paid an extra fee. more

I don't recommend using this company. They do not take care of the damages they cause. They shoddily repaired what they broke and left it in my driveway. Be sure to get full replacement value insurance (not by weight option) with any company you use. I learned the hard way. more