Chan's Tailor

I took my bridesmaid dress in to be altered and after the first round of alterations the dress, in my opinion had completely lost its shape. It was tight in the legs and loose in the mid section. When I explained how I thought the dress should fit he told me he did everything I asked and blamed it on my body shape. Although the dress was messed up and his comments were cruel what bothered me most was how little he seemed to care. Instead of trying to fix the dress he just lingered around the register area while my sister was the one showing what adjustments should be made. They repinned it and said it would be ready in 5 days. When I showed up almost two weeks later they had completely forgotten to do the second alterations and nothing was done. Luckily for them they finished the dress only a few days before my event. They finally were able to get the shape right after 3 visits however the stitching was visible. I will be taking my business elsewhere in the future. I understand people make mistakes but I felt that they did not take pride in their work nor were they concerned about their customers satisfaction. more

My simple service request: pants to be hemmed Three day turnaround (not too bad, but still a bit disappointing since they have big letters on their window stating same day service for hems). Went to pick up pants. Attempted to try on and almost ripped the pants due to a pin that had been left in the seat of the pants. Not sure why a pin would be needed in the seat of the pants, but I could chalk this up to an honest mistake. Went to check out, and tailor was on the phone. I was prepared to wait for the call to be complete, but tailor just set my bill in front of me and pointed to the amount due. I let the tailor know about the pin left in the pants. She pulled the phone away from her ear for a second and said ""oh really?"", took my check, and went back to her phone conversation. Wow. Upon leaving, I definitely DID NOT feel that my business was wanted or appreciated at this establishment. P.S. Be prepared to pay with cash or check since they do not accept credit cards. It is certainly their right to refuse credit; however, it would be nice if they had a sign somewhere stating their policy so that customers are not surprised upon checkout. more