Champagne Spas

I purchased my sundance in January of 2011 from Champange Spa's and like everything in this world, there will always be problems. They asked that I leave a testimonial the day I purchased and I said I would, but I thought I would let a few months go by just to make sure of what my experience would be. I have to be honest that when I came here, I read of few of the negative responses and was amazed. I did have a few problems at the begining, but they made it right. Matter of fact, the service tech came out at 7pm one night to fix the ozonator. It was not that serious to come out that late, but he did it anyway. It has been 8 months now and I am extremely happy with my spa and have not had a single problem. Sundance makes the BEST spa's. I shopped around a TON, looking at all of the competitors including Cal Spas, HOT Tubs etc..., and you cannot go wrong with a sundance spa. It is amazing machine and i am very happy to own it and purchase it from Champagne Spa's. more

This store is hands down the best hot tub store in San Diego. Bough a spa from Costco but it's junk. This place had evertyhing for one low price. This is what they do all day, everyday. They are very good at what they do. I even got try it out before buying. There everyday price beats Costco. Costco does not include backyard delivery and nothing comes with it. These folks have been in town for 25 years. This is my 3rd spa with them so I know that they take care of their customers. Can't go wrong with Champagne Spas! Pros: Best hot tubs, friendly service Cons: It takes 3-4 weeks to get custom spa more

I purchased a very expensive sundance spa from Champagne Spa's booth at the Del Mar Fair about 1 1/2 years ago. As I was leaving the Fair, one of it's competitors told me that I would regret my purchase, because Champagne Spa's does not service it's customers. I thought that this was "sour grapes," but I learned to my chagrin that the competitor was right! Since the day that the spa was installed, I have had a problem with the lighting. Sometimes I have to shut the spa off (3 or 4 times) to get the lighting to come on. I contacted Champagne Spas on more than 5 occasions and asked them to come look at it. I even spoke to the owner in person. Everytime I was assured that they would come out and look at the lighting problem. To this day, they have never called me or kept their promise to look at this problem. I finally gave up and guess that I will just live with this inconvenience. I paid my money, but I didn't get the service that they promised. I would never recommend them to any prospective spa purchaser in the future. more

Our family recently purchased a Champagne Spas and was delivered extensively past its delivery date. Once it was finally delivered, it did not include some of the main features we had purchased. Champagne Spas did not attempt to fix their mistake; instead, they would rather give us a refund. What does that tell you about their customer service? Who would ever want to purchase anything from a company who does not lead up to their "fantastic" standards? \r \r This was just a small crumble of the enormous dilemma Champagne Spas has caused. more