Challenger Pools

Challenger Pools is highly recommended in the entire area. I'd recommend Bruce Esquinaldo to everyone looking for a custom pool. more

You did a great job on my home in Tampa. Your whole crew deserves a pat on the back. more

To Bruce and all the staff at Challenger Pools, We haven't stopped swimming since the pool was finished! Thanks again. more

Challenger Pools are professorial, knowledgeable, and work as a team. more

Great Service They were quick and the pool looks great can not complain Thanks Challenger Pools more

I love Challenger! Thank you for a great pool!\r The Phillips more

After all the negative comments about challenger pools we feel compelled to tell our experience. we contracted last december with Frederick Hanson to built our pool at Valencia Lakes.\r True: there was not always supervision for the sub contractors, but all it took was one phone call to Fred Hanson and things got corrected. All the contractors were experience and did a great job.\r Our pool was finished 2 month ago and yes there are some minor problems still. But again it takes one call to Fred and it will be done.\r The warranty is exceptional.\r Our pool likes beautiful. We love it\r \r Renate more

What an outstanding performance!! All workers were very professional and the project manager always kept us informed about the schedule so we were not left in the dark. They performed way above our expectations and certainly we would recommend Challenger to everyone. Thanks Challenger . more

Was really surprised to see 2 recent positive reviews. I thought I had chosen the right company too however, BAD choice! Like other reviews, the only time you hear from these people is when they want a check. They'll never (not an exaggeration) return a call until it's time for a check. Then, they'll ignore you completely until it's time to collect again. You have to give them the final payment before completion and after that, you're at their mercy. Good luck getting anything out of them after that final payment! They start out really nice until you're in too deep to turn to another company. Again, like others have said, they don't build the pool and/or screen, etc., they sub-contract out everything and don't supervise anything. They're sub-contractors are OK however, they leave a trail of destruction behind and you're supposed to fix everything they damage. Huh? Oh, whatever completion date they give you, triple the time and consider it 90% complete. That's the best you'll get and good luck trying to get any calls returned and/or resolution of any outstanding work to be done. Once you don't owe them money any more, their attitudes change dramatically. Would NOT choose these guys again! more

I have to admit, the process of actually selecting who would build our pool was a headache. Me and my husband got several quotes, starting with Challenger - they met with us right away, all the other companies scheduled appointments a week or 2 out (we later realized it was so they could underbid the quote). It was tempting to go with the absolute lowest price, but we've been burned by doing that before (buy cheap usually means you pay double in the end, in my experience...) Anyway, John at Challenger gave us a competitive price, and the fact that several of our neighbors had great experiences and amazing pools built by them sealed the deal for us. BTW, We got a pool with a heated spa - OMG, it's awesome. Now THIS is how to live in Florida. more

Wow, They did a great job!! The price was the most competative and the pool turned out better than we expected. The quality of workmanship was truly outstanding! They built it quickly, in about five weeks, and without any problems. The salesman was knowledgable, responsive and returned our calls promply. Again, Thanks and Great job Challenger Pools. more

I watched them take almost 2 years to build my pool, and my family and I had to call almost every day and beg them to send someone out to work on our pool. I would dig deeper and talk to people who's numbers are not given to you by the sales guy. I have to imagine they get it right sometimes, but after looking into these guys more I found that they mess up as many times as they get it right. I would not use them or recommend them to anyone. more

bought a pool 2 month ago looked into it for months who to pick so we meet with the saleperson - he met with us at or home went over what kind of pool we wanted and if we had a design in mind went thru the whole layout of what would go on from the beginning to the end -he also gave us names to call of previous of pools that they had build .also meet the project manager he introduced himself to us to let us know what would be done first and he gave us his phone # if we had any question to call him -he also called us back every time we are very happy with our swimming pool and would recommend them to anyone who wants a pool Pros: great work & a beautiful pool more

I told a friend of mine in May-08 that I'd signed with Challenger to build a pool. He told me "" I wish you'd have checked with me first "" and ""Consider yourself lucky if you're done by Christmas"". I never would have believed it, but, Christmas is right around the corner..... still NOT done.\r \r To be fair, it's not all bad. Keep in mind, Challenger doesn't 'build' pools - they design the pool, and contract the actual work out to 5 or 6 different specialty companies who do the construction. I will say that Challenger's specs are great - and for the most part, the contractors doing the work have done a great job. \r \r Earlier, 'joedejohn' stated ""The only time we hear from them is when they want a check"". I CANNOT stress to you how accurate this statement is - it's worth repeating - you will NEVER hear from them until it's time to cut a check. However, when you tell them a check is ready to go, they will be there within the hour - every time.\r \r The sales person will tell you that the job will be personally supervised by a Challenger employee. Do not believe this. My 'job supervisor' does NOT give out his cell number. He showed up ONE time on excavation day when the excavation company discovered the drawings were wrong. He spent his time trying to get me to agree to dig according to the drawings, not where we wanted the pool. After that, he's a ghost.... without a cell phone number. \r \r One strong recommendation - their contract states that payment-in-full is due BEFORE the 'finish' is sprayed. I would NOT agree to this again. Spraying the finish is not the final step. We paid-in-full 48 days ago - we're swimming, but Challenger still has not completed the outstanding items.\r \r Bottom Line: We'll have a great pool. But he process has taken far longer and been much more frustrating than I ever could have imagined.\r \r I personally would not reward them with my hard-earned dollars again, but if you have the patience and persistence, you'll probably be fine. Pros: Good quality of construction Cons: Unacceptable communication and customer service more

Challenger pools started our pool about 8 weeks ago..they told me it would take around 10 to 12 weeks to build unless they had any issues with insepections!!! To my amazement when i got home from vacation my pool was finished!!! I had no idea they were still on top of things without a homeowner up there tails!!!! i had a door knocker askin me to call the project manager..I called him and he wanted to know when was a good time for ME not him to show my husband and I how to use the chemicals and do a start up on the pool! He took a sample of the water for us and tested it to make sure everything was perfect! Our pump had a small leak in it and he didnt waste time or tell us to call the office for service he fixed it right then and called a few days later to see if we were enjoyin our pool and things were working fine with the pump..And they were!! If i ever buy another home or have a friend or family intrested in buying a pool I will hands down make sure they go with challenger pools! Pros: staff, overall product Cons: none at all more

I had my pool done by Challenger Pools about 6 months ago!! I reall LOVE it!!! The sales man helped throughout the whole process with questions we had about pricing and our project manger alway's answered at any hour if we had a concern.. He was at the job almost every other day and walked us through from begining to end for the 7 1/2 weeks it took to build it..They told us it would be about 10 weeks before it was done but had it finished 2 1/2 weeks early...My kids are now in heaven with there new pool and we have had no problems with anything and still get calls from the company making sure everything is still working fine...If anyone wants a pool i highly recommend Challenger Pools and the staff they have working!!! Pros: everything more

challenger pools just finished our pool and we love it. We contacted them about an advertised special and they honored their ad and we are swimming at a very reasonable price. it is not a huge pool- however we have a nice pool for the kids to swim and we have a nice sunshelf to relax on. The paver guys did not speak english-who cares they did a great job. i feel that it has added value to our house and would highly recomend them. Pros: Great value more

We too have a pool installed by Challenger Pools. We pretty much agree about the customer service and the sales guy. No one EVER calls back!!! We were promised a $500 check for referrals. So far we've given one referral and their pool is just about complete and STILL NO CHECK! The salesguy even said he would, ""cut you a personal check from my account"" STILL NO CHECK.\r It would be one thing if the guy would just be plain honest and tell us you won't see a check so we would quit looking for it. At this point, it is the principle of the situation. Challenger Pools intentionally lied to us based on the facts to date. We are considering small claims court. Pros: Good Quality Cons: Lousy Everything Else more

Started with the sales guy who has never called since the day he took our down payment. The only time we hear from them is when they want a check. Can never understand the workers. Late on everything they've told us. Some guys showed up and said they didn't have a part for the drain, never saw them. I would not recommend them in any way. You can't get a straight answer, the sales guy disappears after the deal is done, and nothing ever happens when they say it will. If they make these things right, I will be back on here immediately to let everyone know about it. But for now, stay away from this pool company. If I find out that my pavers break apart and they won't warrant them, they will DEFINITELY have a legal situation on their hands. Pros: Good pricing. Cons: Unreliable, late, unprofessional more

Challenger Pools has the worst customer service I have ever experienced! They do not return phone calls. They contact you, only for money and of course that person can only take a messege to have someone never call you back. They sent electricians that arrived with no ladder,flashlight or drill and had to use mine. They sent workers who did not speak english and would knock on the door confused. When I asked Challenger about this they said ""just point"", as if I know what they should be doing. They also installed the wrong light in my pool, correct one is laying broken on the bottom of the pool. I am on the last phase of my pool and I can only hope to never have to deal with these rude people for any type of repair/warrenty issues. I will tell everyone I know DO NOT USE CHALLENGER POOLS-RUN!!!! Cons: RUDE, BAD SERVICE, POOR COMMUNICATION! more