Central Casting

Called my info tape for details around 3 hours before call time on set and discovered that Central/Extras made a mistake. Once again, they had booked me to a location that I specified not to be sent to. ""Do you want to cancel?"" I replied yes and politely informed the female correspondent at Central that I was NOT supposed to be sent out to that area because I already exercised your sister company's (Extras) option of marking that destination down as a no-go policy zone due to excessive mileage. ""Why are you just NOW calling me to cancel?!"" I replied, ?Now? I shouldn't be calling you AT ALL in the first place. So I don't understand why are you trying to change the subject to something completely irrelevant."" She instantly barked, ""It's relevant because had you just called us sooner, we would've fixed the problem we caused and assigned a replacement! But because you called us so late to cancel, we don't have enough time now to find anyone else to replace you!"" The interrogation continued with, ?Why did you call your info tape so late?!? I responded, ""What difference does it make what hour I call the info tape if I get to set on time like everyone else? 2+2=4 and so is 2x2, correct? So what difference does it make whether we apply addition or multiplication considering the numerical result or final outcome is precisely the same? If the final outcome is me showing up on time regardless, what difference does it make what time I call?"" ""It makes a difference to us because now we can't fix the problem we caused based on your decision to cancel! Had you simply checked your details earlier by calling earlier, you would've spotted the mistake we made and reported it to us sooner! But because you checked your details so late by calling late, we can't fix it now! You understand!? So this is all YOUR fault!!!"" WOW. Hey Einstein, you understand this. You wouldn't even need to seek a replacement had I not canceled, correct? What need for me to cancel if you guys hadn't fumbled the ball in the first place? I said, ?I?m already losing work because of this and you?re trying to blame me?? She screamed, ""THAT'S NOT MY PROBLEM! YOU KNOW WHAT?! WHO DO YOU THINK YOU ARE?! YOU'RE BEING VERY RUDE, VERY IRRESPONSIBLE, VERY IMMATURE AND YOU'RE ACTING LIKE A CHILD!!! THOUSAND OAKS TOO FAR, RIGHT?! WHERE ELSE DON'T YOU WANNA GO!? WHAT ABOUT MANHATTAN BEACH!? THAT TOO FAR FOR YA!? PROBABLY, RIGHT?! LET'S GET RID OF THAT TOO THEN! HOW ABOUT THAT, HUH?! MIGHT AS WELL! SAVE US THE TROUBLE!"" I'm certain she would've continued her tirade except another incoming call needed to be addressed. She told me her name was Lisette and I immediately reported this incident to the manager at Extras Management (Kim) and she did reply with a sincere apology. Kim informed me that she would contact Lisette personally and call me back with the details of her investigation. I was extremely relieved when Kim reassured me that this was NOT my fault and there's nothing to worry about. She ended the conversation by saying, ""On behalf of Extras Management and Central Casting, we like to extend our most sincere apologies for this morning."" Kim called me later that evening saying, ?You really need to start explaining yourself why you didn't call for details sooner. Because I need an explanation RIGHT NOW to report back to Central why you decided to call so late. I thought you were in the clear but now I'm retracting my apology and you BETTER have a great explanation!"" WTF?! Kim later says, ""So now that I know the whole story, you know what? Lisette was right all along. This IS your fault! You screwed up big!"" In absolute disbelief, I asked, ?Is this Kim?"" She confirmed it was and without a heartbeat, immediately continued to pursue crucifixion on behalf of Central. Dodge this. more

I agree with chris91423. We were there at 0830 (4th in line). We sat up towards the front in anticipation that we could be amongst the first to go up. The guy came out and tried to do it in some type of order but by the time he got to our side of the table (right next to where the line started) we were about 40 people back. We didn't get through the process until after noon! How about issuing numbers? Let's be fair to the people there early who need to get to work! On a side note...they were nice and had a sense of humor...just no sense of time.. more

Central Casting mistreats applicants. For example one who had gone to register at their Burbank location for non-union casting, had arrived one hour before the scheduled time for applicants to register. The waiting room became full with applicants where after a brief talk about registering by a representative of Central Casting the casting rep then stated that the line would start in a certain area of the room which resulted in people rushing to small area of the room which resulted in the fact that those who made the effort had come early were not assisted first in addition to becoming a safety This was rude and disrespectful on Central Casting's part to those who had made the effort to come early. At the very least Central Casting could have at least had a sign up sheet but did not. As to the safety issue that shall be reported to the proper safety officials for the city of Burbank. Pros: Nice location Cons: Poor Service more