Carpet Doctors

I needed to have several carpet burns repaired in the bedroom of a house I was preparing to sell. I was referred to Carpet Doctors by the carpet cleaning company I had used, as they did not perform repairs.\r \r Scott returned my call and set up an appointment for the next day. I was assured the repairs would be undetectable and the repair work carried a lifetime warranty. The repair involved taking carpet from a hall linen closet and transplanting it to the burned spots area. The final result was, in fact, undetectable and perfect in every way. Additionally, the linen closet carpet looks untouched.\r \r I strongly recommend this company for large and small repairs. The crew was courteous, professional and very exacting to detail. I am a very satisfied customer. more

Great great great service!\r \r Old fashion style, like when a handshake meant something. Its good to see there are still businesses with caring individuals who really prize quality in service.\r \r Was told by two different companies that I should just replace my carpet. Stretched it, cleaned it and dyed a couple spots and the carpet looks great. It doesn't look new, but compared to what it looked like before I am thoroughly satisfied and less poor. more

These guys are great! I had a huge red spot on my tan carpet from an overturned punch bowl, and not only did they do a fantastic job getting the stain out, but they were even able to come out the morning after I called on the 5th of July, when most businesses are closed. more

They arrived at the scheduled time and were professional . 5 different rooms in my house had carpet buckling. They stretched and removed the buckling from these areas after removing the floor squeaks in each room. All of my furniture was placed back in the original position after they finished. I would recommend them to anyone. more

When you buy used cars and hire servicemen you take a big chance. Got to say these people did very well, and completely satisfied my wife and me. Removed a giant wine stain and rid my second floor hall of squeaks that drove us ...(almost) insane. Good people. more

Had them clean several room before the holidays, along with removing some pet stains and stretching a hallway. Did a great job. Stains have not returned. Quick, professional and friendly. more

Repair, odor removal, stretching, with a little squeaky flloor work. Didn't have to replace carpet, so saved me a bundle. No hesitation to call them again more

Found these guys online before moving from NY. My Realtor gave them access to my house to do the work. While we traveled to Va. they stretched a couple of rooms, and replaced some padding / re-installed the carpet and fixed a few squeaks in a room where we had a wall torn out. After that they cleaned every area. Excellent job. Didn't have to have them back for touch -ups. So-far so good. I highly recommend. more

I don't understand what the person's problem is who gave this company a 1 rating. After reading her review it is clear that this is a disgruntled person who just can?t be satisfied. I made a similar appointment with this company. They told me they would ""TRY"" to get me in after hours, but might not be able to make it depending on when they finish the previous job. I too was told that they could not make it after hours, and scheduled me for the following morning to stretch my carpet, they then scheduled me for today for my free cleaning. There are not many companies that will schedule Saturday appointments-let alone an appointment at 5pm. I received 2 free rooms of carpet cleaning and was given a 10 year warranty for the stretching, and lifetime on an iron burn they repaired. The repair was perfect and the rooms that where stretched look great. I suspect the critic was told the same as me, ""They would try and make it"". The fact that they then tried to set an appointment for her at multiple different times-at her convenience tells me that this complaint in invalid. The technicians from Carpet Doctors where courteous, professional, and very pleasant. My realtor referred me to them, after telling me she has worked with them for over 10 years. I am very happy with them and will refer them. more

Phoned Carpet Doctor on a Friday morning. They didn't return the call until the following Monday even though their message states they will be paged. Should have been the first warning sign. But when they called me they talked me into using them and I scheduled for the next night (Tuesday at 5 PM). I had to take off of work early. Well I go home and remove all the items out of the room and then I get a call at 5PM (the scheduled appt. time)advising that they would need to reschedule due to it would be dark by the time they get to me and they wouldn't be able to make it. I found that to be very unprofessional. The owner had advised that he had been teaching a class and was leaving the downtown area and wouldn't get to me before dark and would need to reschedule which shouldn't play a factor given the fact that the work to be done was to stretch carpet on the inside of the home that is occupied and has electricity. It seemed to me to be an excuse and after telling him I took off of work to meet them and had removed all the items out of the room. He just said that he couldn't make it and needed to reschedule and that he would throw in a free carpet cleaning. I didn't call for carpet cleaning nor did I take off of work to be stood up last minute. If he knew he was teaching a class and couldn't make it he should have called prior to the scheduled time to meet. He continuely tried to give other available times...like the next morning or the next night or the day after that....I had already had to take off of work as it was to meet him that time...he seemed very inconsiderate to the fact that I had already missed time from work and removed the items from the room. I told him that I would just find someone else. The End. Good Luck if you decide to use this business. more