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Businiess name:
Carpet Doctors
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Review by:
citysearch c.
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Review content:
Phoned Carpet Doctor on a Friday morning. They didn't return the call until the following Monday even though their message states they will be paged. Should have been the first warning sign. But when they called me they talked me into using them and I scheduled for the next night (Tuesday at 5 PM). I had to take off of work early. Well I go home and remove all the items out of the room and then I get a call at 5PM (the scheduled appt. time)advising that they would need to reschedule due to it would be dark by the time they get to me and they wouldn't be able to make it. I found that to be very unprofessional. The owner had advised that he had been teaching a class and was leaving the downtown area and wouldn't get to me before dark and would need to reschedule which shouldn't play a factor given the fact that the work to be done was to stretch carpet on the inside of the home that is occupied and has electricity. It seemed to me to be an excuse and after telling him I took off of work to meet them and had removed all the items out of the room. He just said that he couldn't make it and needed to reschedule and that he would throw in a free carpet cleaning. I didn't call for carpet cleaning nor did I take off of work to be stood up last minute. If he knew he was teaching a class and couldn't make it he should have called prior to the scheduled time to meet. He continuely tried to give other available times...like the next morning or the next night or the day after that....I had already had to take off of work as it was to meet him that time...he seemed very inconsiderate to the fact that I had already missed time from work and removed the items from the room. I told him that I would just find someone else. The End. Good Luck if you decide to use this business.
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