visited with my husband for brunch on 4/16/11. food was wonderful; as we received the check, we were chraged $86 for $31 meal for two. as we told our server (petite, caucasian, brunette, young lady)she ran the card AGAIN for the correct amouont, which took away MORE money from us; we asked to speak to the manager, she said she didnt have one on site and proceeded to bring another server, Mark (asian decent, thin, young man) to our table to explain her mistake; he said things like this happen, and there was nothing he could do about it, we asked him for the managers contact information and informed him we were disputing the incorrect unauthorized transaction. mark became hostile and said the manager would say the same thing; we asked that he get the information anyway and my husband said to him, ""there's no reason to additionally provide bad customer service when you have made the mistake""; he slammed down a business card with the managers name written on the back and the number where the manager could be reached that evening. as he continued to tell us the manager would do nothing about it, my husband said ""that is all, we have made our decision as to what we will do"". The young lady offered us a dessert, and i made it clear we werent trying to get a ""freebie"" we just wanted to be charged for ONLY the items we ordered and ate. Mark proceeded to tell us to ""GET THE F#$* OUT"" and he walked away. Stunned, my husband and I sat there for few seconds, like, did this really just happen?! And as my husband and i walked out, I made sure our server was aware of why we were storming out to contact a manager when Mark continued to engage in banter and attack us, following us out the restaurant and beckoning my husband to fight him, taunting him from behind saying ""I'll fight you outside... I don't work here anymore now, etc..."".\r
This behavior, service, transaction, and first time experience with the restaurant was completely unacceptable by any server or restauranter. To this date, no one has contacted us back from my message left with the restaurant Saturday evening. I do not know how we will be just compensated for this experience, as we are truly disappointed, publicly humiliated, verbally assaulted, and not to mention robbed.
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