Carl Gregory Dodge

My daughter went to Carl Gregory yesterday and was shown a van that she really liked (used), she put in for the financing and said she could put 1500.00 down and make payments on the rest, plus she had a van to use as a trade in.... because the banks were closing they said that in order for her to hold the van, she would have to put 500.00 down and if the financing was not approved she could get it back... well that is not what happened, the salesman (Steve) called her tonight and said the bank came back with another offer, 2400.00 down and payments of 350+ with the trade in..... and by the way if you don't want this then the 500.00 you put down is non refundable... HELLO, the bank refused the first set of terms, not her... they are gonna take 500.00 from a single working mother of 4 kids???? Does not sound right to me!!! Sounds to me like they have a hell of a racket going on there!!! SHADY SHADY SHADY! They ought to be ashamed of themselves! (PS I bought and paid for 3 vehicles from Carl Gregory over the years and I will NEVER recommend them or buy from them again! more

My mother bought a Chrysler 300 there that now has 20,000 miles on it. She had brought it in for all of her services and oil changes. ALSO FOR TIRE ROTATIONS. She brought it in for an oil change this weekend and told them her brakes were making a sound and ask if they could take a look at it. They told her that needed there routers turned and it would be $300. My father, who is very ill but does know about cars, ask if the pads where bad. They said no the pads where fine. Well dad said that was crap that the routers do not go bad with ok pads. They said, well we have your car up on the racks and the tires are off and it is ready to go. They said no put the tires back on and we will pay for the Oil change and be on our way. An hour and a half later they got their car back. They took the car to another shop. The other shop told them that the only problem with the brakes was there was a little sand on them and he blew that out and everything was fine. In addition, he informed them that the tires had never been taken off the car, that there was a pin that comes from the factory that is broken when the tires are taken off the first time and it was still intact when he took the tires off which means that they had not only not even Looked at the brakes but they had not rotated the tires all the times they had charged them for it. more

I have been a Carl Gregory customer for some time now and gone through the several management changes they seem to continually have. My last visit to this dealership will definitely be my last. The new management was rude, unprofessional, and down right discusting!! This dealership is a ZOO!! Hey Carl................bad bad decision!! more

carl gregory is under new management!!!!!!!!! they are awesome me and my husband bought our new car there and was treated so well ! we had been to all the other car lots that johnson city has to offer and wasnt treated no where near as good as we were at carl gregory!!! when our daughter turns 16 carl gregory is where we will be!!!!!! Pros: negotiations, customer care, sales staff more

I bought a new neon sxt at carl gregory. I had to make three trips to sign 3 different sets of papers.Then less that 30 days of me getting this car the fuel pump went out and the general managers responce was They already got there money so it was my problem.I would not recomd this dealership to anyone.It still is not resolved Cons: lied to, incompentant staff, poor management more