Car-X Auto Service

New management, very poor customer service. I brought my car in for a brake inspection at the Nona, Inc. Car-X Naperville location. After I got the estimate, I decided to hold off for now, as the car was safe to drive. When I went into my car, the ignition switch was loose in the dash. It was not this way when I brought it in and when I brought it to there attention they took the dash apart. I have a remote start on my vehicle and there's wiring wrapped around the key cylinder. They proceeded to tug and pull on the wiring and made a feeble attempt at repairing the cracked dash, by adding two washers to the studs that secure the switch to the dash. A few days later I noticed my remote start was not working. I lifted my hood to pull the fuse to reset the system and noticed my access panel to the master cylinder was not in place and the cap to the master cylinder was missing. I then determined if I left a key in the ignition my remote start would work. I brought my car back and left it there to have the brake fluid replaced and a replacement cap was installed. They assured me they'd fix the remote start, as Ian (the manager) had been an installer and was familiar with my unit. I left him the name and contact number to the shop that did the install, some 6 years prior. He had my car for 8 hours and I had to call them at 4:47 pm to see if I was getting my car back. Ian had determined that my module may need to be reprogrammed and a ""flash"" to the system was needed. He never bothered calling the shop that did the install till after I told him again. He avoided telling them the whole story, only that the system stopped working and Soundz Plus offered to reprogram my system for free, if that was all that was needed. Ian was trying to tell me the remote start wouldn't work at all if it was the wiring loop. I took it in to Soundz Plus and they determined the wiring around the cylinder had been wrapped too tightly and was damaged due to the tugging and Ian's attempt to fix it. Ian assured me he'd make good on the repair. I had to go back in, after no one bothered contacting me. The General Manager Trey has stepped in and is refusing to make good on the repairs. The old system is not available and a new module needs to be installed, along with rewiring the original platform. We're talking $230 and they're refusing to accept liability for something they clearly damaged. My dash is cracked, my remote start is not working and they think I will use them for a $935 brake job? I wouldn't send my worst enemy to this place. ""Don't Worry, DON'T Call the Car-X Man."" more

I took the car in first thing in the morning and it was done mid-day for well under $200. My a/c fixed. For under $200. These guys are legitimately honest, knowledgeable mechanics. more

Call me another happy customer. Came in for all new tires. I was in and out in about 45 minutes, though I can understand if they'd take longer since a lot people like this place. I've since brought my car in for an oil change and tire rotations. Excellent service. more

The employees at Car-X are courteous, professional, & knowledgeable. Prices are always reasonable and I get the highest quality product and work for my money. Car-X is my go-to place for my car questions and repair & maintenance needs! Thanks Guys!!! more

Always friendly and professional. Work that they have had done has been thorough and quick. Keep up the good work. more

The guys were great at Car-X. I just went in for an oil change and unfortunately, they pointed out what I had been trying to ignore broken tie-rod, cracked spring, leaking struts and bald tires. News I did not want to hear, but had to fix none-the-less. And they did fix everything in afternoon. Thanks guys! more

I love this place. Apart from being annoyed when it's time to maintenance the middle-aged man I am drive around, I'm usually pretty excited to get back and I know that has to be pretty rare. more

Car-X Auto Service crews great. They do the job right & there is no gouging. Just call and make an appointment & you'll probably get in the next day. Never had an issue with any of the work they've done and I've been going easily for a while now. more

I came across them years ago when looking to replace my catalytic convertor. They were about half the price of most places and did the job well. Years later there hasn't been an issue with it. They take the time to listen to the various squeaks and rattles that my older car is now presenting with on a regular basis. These guys are wonderful, and knowledgeable. more

I came across them years ago when looking to replace my catalytic convertor. They were about half the price of most places and did the job well. Years later there hasn't been an issue with it. They take the time to listen to the various squeaks and rattles that my older car is now presenting with on a regular basis. These guys are wonderful, and knowledgeable. more

First thing first, they are nice, friendly, and honest group of guys. They have reasonable price and do outstanding job. I never had anything bad issues. The service is really good. They do their best to get you in and out. No matter what, but I always come here to get my oil change. I had bad experience with other shops and when I started coming here. I had this good sense that this is my shop where I get any tune-ups/major repair done on my car. more

Car-X Auto Service has provided excellent customer service for us the past several years. We are confident that they will continue to provide outstanding service for years to come. more

These guys were very helpful. I initially called and spoke with the manager about getting my car serviced including a flat tire and oil change. Not that the work I was having done was the most detailed or time consuming, but they did exactly what they said they would do in the span of a few hours and at an inexpensive cost. They was very friendly and seemed interested in assisting however they could. more

These guys were very helpful. I initially called and spoke with the manager about getting my car serviced including a flat tire and oil change. Not that the work I was having done was the most detailed or time consuming, but they did exactly what they said they would do in the span of a few hours and at an inexpensive cost. They was very friendly and seemed interested in assisting however they could. more

I'm not right in the neighborhood, but I bring my car across town to have Car-X Auto Service take care of it. I can count on them for a fair price on things that are really needed and properly performed. They care about my needs instead of just trying to sell me things. more

I would like to recognize the excellent service I received from Car-X in Naperville yesterday. The manager was excellent and I will return for repeat business. more

You guys do a great job. I have been taking my truck to Car-X Auto Service for almost three years. I always get great service and the best prices. Keep up the good work!!! more

Car-X Auto Service was the best auto repair shop experience I have had. They figured out the problem when 2 other shops couldn't. I will go there for simple oil changes and any major issues I have with my car. more

I took the car in to car X to have them take a look, mostly because I can walk home from there and because they are open on Saturday. They had the car for about a half hour and called to tell me that I could come pick it up since it was a simple repair, a band clamp had rusted out and let go, which they replaced. When I came to pick it up, to my pleasant surprise they said there was no charge for the work. more

I had my engine light come on and brought my car over and found out it was nothing. He did not charge me for the service. Now that is good customer service!! more